Intake Manager

About the role

Outten & Golden LLP is seeking an Intake Manager based in our New York office to provide support for a high-volume client intake function. The successful candidate will report to the Firm’s Director of Business Development and Communications and work with the Case Development Senior Manager and others to review and assess client intakes, coordinating assignment to attorneys as appropriate.

The Firm enjoys a strong national reputation for representing employees, independent contractors, executives and whistleblowers in all areas of employment law—from representing senior executives in contract negotiations, to protecting individuals’ civil rights in the workplace, to combating worker exploitation and systemic discrimination in class action and impact litigation and putting hundreds of millions of dollars in the hands of wronged individuals with historic SEC and IRS whistleblower awards—as advocates for workplace fairness. The Firm has also recently branched out into cutting-edge consumer digital-discrimination litigation involving major social media platforms.

We also place considerable focus on our own workplace, keeping our eye on employee morale and engagement as we grow and evolve. Our goal is to foster a workplace that embraces diversity in all of its complex and rich forms and incorporates the multi-layered factors that drive equity. We are committed to building relationships rooted in respect and trust to promote a sense of belonging for our employees.

Responsibilities

• Ensure timely processing of potential client inquiries by coordinating case assessment and other intake steps by Firm attorneys.
• Serve as a client-service ambassador, ensuring that potential clients receive exceptional service from all Firm stakeholders.
• Manage the Firm’s client intake database.
• Handle case evaluation and case selection at scale.
• Identify trends and opportunities in the Firm’s client intake function, tracking processing times, outcomes, and opportunities for client-service improvement.
• Perform related tasks as needed.

Qualifications

Education and Experience

• You have a minimum of 4 years of relevant experience in client intake, client-relationship management, legal operations, case assessment, or other high-volume, detail-oriented professional customer-service work.
• Candidates with experience coordinating workflows, improving processes, managing databases or tracking systems, and supporting potential plaintiffs or other types of legal case evaluation are preferred.
• J.D. a plus.

Clear Communication, Reporting, and Attention to Detail

• You express yourself clearly and concisely, highlighting the most important information.
• You proactively track and communicate the status of intake matters, report out on progress and trends, and ensure that colleagues have the information they need to move work forward.
• You are highly attentive to detail and take pride in delivering high-quality, polished work product.

Organization, Efficiency, and Follow-Through

• You bring strong organizational skills to complex, high-volume work.
• You are able to create and improve systems that make work more efficient, track deadlines and next steps, and keep multiple matters moving at once.
• You are comfortable balancing tasks of varying urgency and complexity, staying on top of shifting priorities, and working well under pressure with tight deadlines.

Ownership, Initiative, and Teamwork

• You take ownership of your projects and follow through on their completion.
• You proactively anticipate, communicate, and work to independently resolve obstacles you encounter in your work.
• You possess a strong client-service orientation and ability to work well individually and as part of a team.

Confidentiality

• You must be able to adhere to Firm policies regarding the protection of confidential data and demonstrate sensitivity to (and good judgment in connection with) confidential attorney, personnel, and Firm matters.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Mission Orientation

• You are enthusiastic and passionate about our commitment to advocating for employee rights.
• You thrive when your work is connected to purpose.

Compensation

An attractive compensation package (tailored to experience), with target base compensation of $125,000 to $145,000 per year (exempt). Outten & Golden offers our employees a robust benefits package including healthcare benefits.