Intake Manager
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include. The posting includes: - About The Lisinski Law Firm (intro paragraph) - About The Role (intro paragraph) - Your Key Contributions (list of duties) - What Makes You a Great Fit (requirements/qualifications) - Work Schedule (Monday through Friday, 8:00 AM – 5:00 PM Local Time.) - Compensation (Only for pay transparency states... includes salary range) - How You'll Benefit (benefits list) - Our Firm (some description) - Our Values (some description) - The Pay Range For This Role Is 94,000 - 101,250 USD per year (United State) (duplicate of compensation) We need to include sections only when there is real specific content. So we can have: - About the Firm (maybe not required but we can include as a section? The instruction examples didn't list "About the Firm" but we can still use
for any section heading? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. We could include "About the Firm" as but maybe better to keep only those categories. However we need to preserve all substantive information. The intro about the firm is substantive. We could put it under a About the Firm
. That seems okay.
But the instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot use other headings, but we should follow that pattern. Probably safe to use those exact headings where applicable. For the firm description, we could put it under "About the role"? No, that's not correct. Could combine with "About the role"? Might be okay to have a heading "About the Lisinski Law Firm". The examples are not exhaustive; they just give examples. So we can use any heading as long as it's . We'll include:
About the Lisinski Law Firm
but maybe better to keep only those categories. However we need to preserve all substantive information. The intro about the firm is substantive. We could put it under a About the Firm
. That seems okay.
But the instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot use other headings, but we should follow that pattern. Probably safe to use those exact headings where applicable. For the firm description, we could put it under "About the role"? No, that's not correct. Could combine with "About the role"? Might be okay to have a heading "About the Lisinski Law Firm". The examples are not exhaustive; they just give examples. So we can use any heading as long as it's . We'll include:
About the Lisinski Law Firm
. We'll include:
About the Lisinski Law Firm
...
About the Role
...
Responsibilities
- ...
Requirements
- ...
Benefits
- ...
Schedule
Monday through Friday, 8:00 AM – 5:00 PM Local Time.
Pay
The expected salary for this role is $94,000-$101,250, though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.
(maybe also include the duplicate line but we can just include once.) We need to remove boilerplate: cookie/navigation/legal/EEO etc. There's none obvious. Also remove duplicated lines: The Pay Range line duplicate; we can keep one. We must not include application instructions. There's none. We must not include "Our Firm" and "Our Values" sections? They are substantive but maybe we can incorporate them into About the Firm or About the Role? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that info. Could add sections "Our Firm" and "Our Values". But we already have About the Lisinski Law Firm; we could extend that paragraph to include the later "Our Firm" and "Our Values" content. That would preserve all info without extra sections. Let's read those sections: "Our Firm At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve." "Our Values At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care." We can merge these into the About the Lisinski Law Firm paragraph. Thus final HTML:About the Lisinski Law Firm
Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.” At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. We are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.
About the Role
The Intake Manager is accountable for end-to-end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in-office modalities. This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards. The Intake Manager drives results through data-informed decision-making, hands-on coaching, and strong accountability systems while serving as a cultural and operational anchor for the team.
Responsibilities
- Lead, develop, and hold accountable a team of Intake Leads and Specialists, establishing clear expectations, performance standards, and coaching rhythms.
- Own conversion performance across the full span of control by analyzing performance data, identifying root causes of gaps, and implementing corrective actions with urgency.
- Develop Intake Leads as effective coaches and people leaders by strengthening their ability to observe consultations, evaluate performance, and independently drive improvement.
- Conduct structured 1:1s with Leads and direct reports, reviewing individual and team performance, coaching effectiveness, and development priorities.
- Review consultation recordings, dashboards, and CRM data to identify patterns, coaching opportunities, and escalation needs.
- Serve as the escalation point for complex, sensitive, or high-stakes client situations requiring manager-level judgment.
- Lead daily team huddles as applicable to reinforce priorities, review performance, align on execution, and sustain accountability and engagement.
- Partner with leadership on performance reporting, staffing needs, hiring decisions, and organizational development priorities, escalating insights with data and recommended actions.
- Partner with Training and QA to ensure firm standards are reinforced through frontline coaching and QA findings translate into corrective action.
- Manage performance at all levels, including recognition and development of top performers, structured PIPs, and decisive action on persistent underperformance.
- Participate in hiring decisions for Intake Lead and Specialist roles, applying established evaluation criteria and gold-standard expectations.
- Ensure compliance with firm policies, CRM documentation standards, QA protocols, and operational requirements.
- When required due to volume or coverage needs, step in to conduct consultations, modeling the selling framework and consultation standards expected of all Specialists.
Requirements
- High school diploma required; Bachelor’s degree preferred
- 3-5 years in a consultative sales role with demonstrated, articulable conversion performance results
- 2-4 years previous experience leading a team
- Immigration, legal services, financial services, or consultative professional services experience preferred
- CRM performance tracking and documentation proficiency (Litify/Salesforce preferred)
- Phone and video consultation execution to support overflow volume and maintain service levels as needed
- Bilingual (Spanish English) B2-C1 Required
Benefits
- 401k Match
- Medical, Dental, & Vision Insurance
- Options for Health Savings Account or Flexible Spending Account
- Dependent Care FSA
- Basic Life Insurance
- Voluntary Life & AD&D
- Disability Insurance
- Voluntary Accident Insurance
- Voluntary Hospital Indemnity Insurance
- Employee Assistance Program
- Calm App Subscription
Schedule
Monday through Friday, 8:00 AM – 5:00 PM Local Time.
Pay
The expected salary for this role is $94,000-$101,250, though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.
We need to ensure no extra whitespace or markdown. Just output HTML. Check for any duplicated content: We included the responsibilities list exactly as in posting. Requirements list includes all points from "What Makes You a Great Fit". Benefits list includes all from "How You'll Benefit". Schedule included. Pay included. We omitted the duplicate "The Pay Range For This Role Is 94,000 - 101,250 USD per year (United State)" because we already have pay description. That's fine. We omitted "Our Firm" and "Our Values" as