Intake Manager

About the role

Our client, a well-known Personal Injury Firm in Houston, TX, is seeking an experienced Intake Manager to lead the day-to-day operations of the Personal Injury Intake Department. This full‑time, on‑site role requires a hands‑on leader who understands the personal injury case process, can identify strong potential cases at intake, and coach a team to achieve results.

Responsibilities

• Oversee the daily operations and workflow of the Personal Injury Intake Department
• Manage and monitor incoming leads, follow‑up activity, and case conversion efforts
• Track departmental KPIs, productivity, conversion rates, and overall team performance
• Ensure leads are handled promptly, consistently, and according to firm procedures
• Coach, train, develop, and motivate Intake Department employees
• Establish clear performance expectations and maintain employee accountability
• Prepare and communicate departmental progress and performance reports
• Conduct employee performance reviews and provide ongoing feedback
• Develop and administer Performance Improvement Plans (PIPs) when necessary
• Identify opportunities to improve intake processes, productivity, and conversion results
• Work collaboratively with attorneys, case management teams, and firm leadership to ensure a smooth transition from intake to case handling
• Maintain a strong understanding of the personal injury case lifecycle and apply that knowledge when evaluating and managing the intake process

Qualifications

• Strong knowledge and understanding of the Personal Injury case process
• Previous experience in a Personal Injury law firm strongly preferred
• Prior management, supervisory, team lead, or demonstrated leadership experience
• Experienced PI Case Managers with proven leadership experience are encouraged to apply
• Strong coaching, training, and employee‑development skills
• Experience monitoring KPIs, productivity, and team performance
• Ability to provide constructive feedback and manage employee accountability
• Excellent communication, organizational, and problem‑solving skills
• Ability to thrive in a fast‑paced, results‑driven law firm environment
• Bilingual English/Spanish is a plus, but not required

Pay

Compensation: up to $70K + Competitive Case Incentive Program

Schedule

Full‑Time | 100% On‑Site