Intake Manager

What You’ll Do

• Team Leadership: Directly manage and coach the intake team, setting structures and holding the team accountable.
• Client Interaction: Personally handle inbound intake calls to ensure high conversion rates and enhance client satisfaction.
• Process Optimization: Build and refine intake processes to improve efficiency, case quality, and value.
• Performance Management: Develop and own KPIs to track and enhance team performance, supporting goal achievement.
• Recruitment and Growth: Lead recruitment efforts to build a high-performing intake team that aligns with firm standards.

What We’re Looking For

• Leadership Skills: Proven ability to lead a team with a focus on accountability and results.
• Sales Orientation: Strong sales skills to convert leads into clients and increase case values.
• Detail-Oriented: Exceptional attention to detail and organization in managing client data and processes.
• Communication Expertise: Excellent verbal and written communication skills to handle sensitive stories empathetically.
• Technical Proficiency: Proficient in technology, including AI, Microsoft Office 365, and experience with case management software like Lead Docket and Filevine preferred.

Why You Should Work Here

• High Impact Role: Opportunity to build the intake department from the ground up and make a tangible impact.
• Growth Opportunities: Clear pathways for personal and professional growth within a fast-evolving firm.
• Innovative Culture: Join a team that values hard work, innovation, and excellence without complacency.
• Strong Community Reputation: Work with a firm recognized for its community impact and legal accomplishments.

Additional Perks

• Comprehensive Benefits: Full-time employees enjoy medical, dental, and life insurance benefits.
• Financial Incentives: 401(k) with a 4% company match and a structured incentive program tied to performance milestones.
• Paid Time Off: Two weeks of vacation, one week of sick leave, and around ten paid holidays annually.
• Wellness Programs: Access to a corporate wellness initiative.
• Company Swag: Enjoy Joubert Law Firm branded merchandise as part of a unified company culture.

Schedule & Location

• This is an on-site role in Baton Rouge (2171 Quail Run Drive, Baton Rouge, LA 70808).
• Consistent, reliable in-office availability is required.
• Competitive base salary with a structured, performance-based incentive program.