Intake Manager

About the role

The Acute Intake Manager at LUX Infusion plays a critical role in delivering a patient-first infusion experience by ensuring referrals move efficiently, accurately, and compassionately from intake to care.

Responsibilities

• Lead and oversee the front-end referral and admissions process, including benefit verification, prior authorizations, and re-authorizations, to ensure timely pull-through to care
• Manage and develop the Acute Intake / Referral Management team, setting clear metrics, goals, and performance expectations
• Establish and maintain intake workflows, communication protocols, and documentation standards that support high-quality, compliant patient records
• Collaborate closely with Pharmacy Services, Nursing Services, Sales, and executive leadership to ensure seamless end-to-end referral outcomes
• Serve as an escalation point for intake and referral issues, driving resolution with urgency and accountability
• Monitor SLAs, referral volume trends, and payer performance, proactively adjusting staffing and resources to support growth
• Support accreditation, quality improvement initiatives, audits, and HIPAA-compliant practices
• Identify opportunities for process improvement and lead thoughtful change that benefits patients, providers, and teammates

Requirements

• A deep commitment to the human impact of timely, accurate infusion access
• 5+ years of experience managing acute infusion or specialty therapy referrals, care coordination, or prescription services
• 3–5 years of reimbursement, payer, or authorization experience across Medicare, Medicaid, and commercial plans
• Experience leading and developing teams, setting metrics, and supporting performance improvement
• Strong knowledge of infusion therapies, intake qualifications, ICD-10, and referral documentation requirements
• Clear, confident communication skills with patients, providers, payers, and internal partners
• Comfort balancing operational detail with strategic thinking in a growing environment
• High ownership, follow-through, and accountability in everything you do

Qualifications

• Bachelor’s degree preferred (or equivalent experience)
• Advanced computer proficiency required (Microsoft Office, Excel, CareTend experience a plus)
• Willingness to travel up to 5%

Skills

• Strong organizational and project management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of infusion therapies and referral processes

Benefits

LUX Infusion offers a comprehensive benefits package including health insurance, dental, vision, retirement savings plan, paid time off, and more.

Pay

$70,000 - $80,000 USD per year

Schedule

Full-time position with flexible hours to accommodate patient needs.