Insurance Verification Coordinator

About the role

Retina Consultants of Texas (RCTX) is seeking an Insurance Verification Coordinator to join our innovative team with the mission of Fighting Blindness For The World To See. This position is responsible for performing clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process, and follows up on accounts that require further evaluation. Duties involve calling to obtain verbal insurance verification, which requires strong phone communication skills, and the ability to focus and work quickly and efficiently to process verifications in a timely manner. This role reports to our San Antonio Spurs Lane Office. Candidates must be able to meet the needs of patients and providers, and support the Eligibility and Benefits Department hours of Monday through Friday, 8:00 am – 5:00 pm. Schedules are provided weekly and are based on the provider's clinic, patient, and surgery schedules.

Retina Consultants of Texas is the largest and most respected retina‑only ophthalmology practice in the United States, with 26 world‑renowned physicians leading the world in retinal care across two major metropolitan markets and 25 convenient locations. RCTX invests heavily in diagnostic equipment, providing state‑of‑the‑art retina imaging, laser, and diagnostic capabilities. Our culture as Retina Warriors emphasizes the core values of Hard Work, Authentic Care, and Innovation, and we believe that by investing in our people, they are empowered to provide the highest quality patient experience.

Responsibilities

• Verify insurance eligibility for medical insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly.
• Review patient deductibles and/or copays and enter into the billing system.
• Assist front office with verification questions or concerns.
• Answer questions from patients, clerical staff, and insurance companies.
• Work in conjunction with reception to ensure clean billing.
• Perform miscellaneous job‑related duties as assigned.
• Participate in educational activities and attend monthly staff meetings.
• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.

Skills/Competencies

• Proficient in computers and relevant software applications and practice management technology.
• Knowledge of customer service principles and practices.
• Strong knowledge of administrative and clerical procedures.
• Possession of strong problem‑solving skills and sound judgment.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to be proactive and take initiative.
• Exhib