Customer Services Representative (Verification of Benefits)

About the role

AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com.

Responsibilities

• Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions regarding a bill
• Effectively listen and communicate revenue cycle outcomes or processes with caller
• Familiarize with and understand payor and state rules and regulations and client information
• Adhere to all company policies and procedures
• Other duties as assigned

Qualifications

• Flexible, with ability to learn quickly and meet department production and quality goals
• Familiarity and proficiency with the policies and procedures of the Customer Service department
• Knowledge of Medical Insurance terminology
• Ability to handle and prioritize multiple tasks
• Reliable, team-oriented, pleasant with excellent interpersonal skills
• Effective oral and written communication skills

Education/Experience

• High School diploma or general education degree (GED) required
• 1 year of related healthcare and/or call center experience preferred
• Equivalent combination of education and experience

Benefits

• Paid Time Off
• Medical, Dental, Vision, Life, Disability
• Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs
• Matching 401(K) Plan
• 9 observed holidays and paid family leave
• Accrual of Paid Time Off (PTO) each pay period, earning a minimum of 20 days and up to 25 days per calendar year depending on position