Customer Service Insurance Representative
About the role
As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.
Responsibilities
- Handle inbound calls regarding customer's insurance policies
- Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications
- Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month
- Focus on billing inquiries while awaiting your state license
- Work onsite, living within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119
Requirements
- Must be at least 18 years old to apply
- High School Diploma or GED equivalent is required
- Preferred: 6 months to 1 year of relevant experience in the customer service industry
- Must have open availability – flexibility is key
Qualifications
- Able to navigate system tools to search for answers & information
- Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
- Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
- Able to complete collegiate-level coursework to prepare for the state exam
- Strong organizational skills
Skills
- Ability to navigate system tools to search for answers & information
- Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
- Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
- Able to complete collegiate-level coursework to prepare for the state exam
- Strong organizational skills
Benefits
- $18-$20/hour
- Comprehensive benefits including medical, dental and vision
- Wellness Benefits including our Employee Assistance Program
- 401(k) with company matching
- Paid Time Off
- Employee Discounts
- Career Growth, 93% of managers promoted within!
- Extra earnings through bonus programs and referrals
Pay
$18-$20/hour
Schedule
Onsite, living within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119
Company Information
About Foundever: Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Equal Opportunity Employer
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.