Customer Services Representative (Verification of Benefits)

Accountabilities

• Manage patient and stakeholder inquiries related to billing, insurance verification, and revenue cycle processes.
• Deliver accurate information, resolve concerns efficiently, and maintain a positive customer experience.
• Communicate revenue cycle processes, insurance information, and account outcomes clearly.
• Research issues, identify solutions, and escalate matters when necessary.
• Follow established customer service policies, procedures, and quality standards.
• Manage multiple tasks while maintaining productivity, accuracy, and service excellence.
• Support additional departmental responsibilities and operational needs as assigned.

Requirements

• Customer-focused professional with experience in healthcare services, insurance support, or call center environments.
• Strong communication skills, attention to detail, and the ability to learn quickly.
• Knowledge of medical insurance terminology and healthcare revenue cycle processes.
• Ability to quickly learn department procedures, systems, and customer service standards.
• Strong verbal and written communication skills with excellent listening abilities.
• Ability to prioritize multiple tasks and meet productivity and quality objectives.
• Reliable, team-oriented, and professional with strong interpersonal skills.
• Comfortable working independently in a remote environment while maintaining communication and accountability.
• Ability to understand and apply payer rules, regulations, and client-specific information.

Benefits

• Comprehensive medical, dental, and vision insurance options.
• Life and disability insurance coverage.
• Healthcare Flexible Spending Account (FSA), Dependent Care FSA, Limited Healthcare FSA, Health Savings Account (HSA), and transportation/parking benefits.
• 401(k) retirement plan with company matching contribution.
• Paid Time Off (PTO) accrued throughout the year.
• Paid family leave benefits.
• 9 observed company holidays.
• Opportunities for professional development, training, and career growth.
• Remote work flexibility.