Insurance Program Administrator

About the role

In this full-time, in-office role, you will provide strategic oversight and autonomous administration of the organization’s property and casualty insurance program. This exempt-level position requires independent judgment, discretion, and decision-making authority in managing claims processes, stakeholder communications, and continuous improvement initiatives. The role ensures compliance with organizational policies and all applicable local, state, federal, and accreditation regulations, while playing a critical role in risk identification, risk management, and financial reconciliation related to insurance claims.

Responsibilities

• Serves as the lead administrator for the organization’s Risk Management Information System (RMIS), maintaining system integrity, managing user access, and recommending workflow enhancements.
• Independently coordinates with vendors and oversees testing and implementation.
• Exercises discretion and professional judgment in reviewing incident reports and determining appropriate claim submission to insurance carriers.
• Manages property claims in collaboration with external third-party administrators (TPAs) and provides consultative support for casualty claims across departments.
• Acts as the primary liaison for internal and external stakeholders, delivering strategic updates on claim status, timelines, and financial reconciliation.
• Leads the collection and analysis of data for insurance applications and policy audits, coordinating with external brokers to ensure accurate and timely submissions.
• Oversees processing of insurance invoices, claim proceeds, and reconciliation of self-insurance funds in partnership with internal accounting teams.
• Facilitates cross-functional collaboration to advance organizational risk mitigation strategies and proactively identifies areas for operational improvement.
• Develops and implements process improvements aligned with strategic risk management goals.

Qualifications

Bachelor’s degree in Business Administration, Risk Management, or related field preferred. ARM, CPCU, or similar designations are a plus.

Requirements

• Minimum 3 years of progressively responsible experience in claims administration, risk management, or insurance operations.
• Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.
• Travel: Up to 25% travel required.
• Licensure: Valid driver’s license required.

Skills

• Proficiency in Microsoft Office Suite; experience with RMIS and Yardi preferred.
• Strong organizational and project management skills.

Benefits

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
• Parental Leave paid at 100% for four weeks
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Supplemental benefits such as Life and AD&D for you and your family, Accident Insurance, Hospital Indemnity, and Critical Illness.
• Flexible Spending Accounts for Dependent Care and Transportation & Parking
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• Retirement Savings Plan offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO), 9 paid Holidays and Parental Paid Leave at 100% (Programs vary depending on Full Time, Part Time or Contingent Status)

Schedule

This is a full-time, in-office position.