Insurance Program Manager

Advertisement closes 9/2/2026 (11:59 PM ET). Full-time, executive-branch position in Frankfort, KY. Hybrid telecommute may be authorized; arrangement can be modified or terminated at any time.

About the role

The Department for Medicaid Services (DMS) provides health care access for eligible low-income Kentuckians—children, families, pregnant women, the aged, and the disabled—through programs such as Medicaid and the Kentucky Children’s Health Insurance Program (KCHIP). This position is located within the Kentucky Health Benefit Exchange Branch, which oversees kynect, Kentucky’s official State-Based Marketplace. kynect offers a single platform for individuals and families to apply for health coverage, compare qualified health plans, determine eligibility for financial assistance, and access Medicaid and KCHIP.

As the Insurance Program Manager, you will lead and strengthen Kentucky’s kynect program by coordinating kynectors, managing program operations and resources, leading community events, and serving as a subject-matter expert on Qualified Health Plans (QHPs). Your work will help Kentuckians understand and access affordable health coverage while ensuring the program operates effectively and reaches communities in need.

Responsibilities

• Lead and manage the kynect Assister and kynector program, providing direction, support, and coordination to ensure program goals and service expectations are met.
• Serve as a subject-matter expert on Qualified Health Plans (QHPs) and the health insurance marketplace, staying current on program requirements, policies, and changes that affect consumers and kynectors.
• Coordinate and oversee kynector activities and community outreach to ensure Kentuckians have access to knowledgeable, trusted assistance when navigating health coverage options.
• Manage program invoices and related financial activities, ensuring documentation is accurate, complete, and processed in accordance with applicable policies and procedures.
• Monitor kynector program performance and operational activities, identifying trends, challenges, and opportunities for improvement.
• Develop reports, presentations, and program materials to communicate program performance, activities, and outcomes to leadership and stakeholders.
• Provide guidance and technical assistance to kynectors and partners, helping resolve complex questions related to health coverage, eligibility, enrollment, and QHPs.
• Coordinate training and educational opportunities to ensure kynectors have the knowledge and resources needed to effectively assist consumers.
• Ensure program activities comply with applicable federal and state requirements, policies, procedures, and contractual obligations.
• Represent the Cabinet and kynect program at meetings, events, and community activities, serving as a knowledgeable and professional point of contact.
• Identify opportunities to improve outreach, enrollment assistance, and program operations through data, stakeholder feedback, and emerging best practices.

Requirements

• Bachelor’s degree from an accredited college or university.
• Five years of experience in any of the following insurance areas: administration or management, regulation, consulting, broker/agent, risk management, marketing/sales, or financial examination.

Substitutions:

• Graduate study in accounting, business administration, insurance, or a related field may substitute for the required experience on a year-for-year basis.
• Certification by a professional accounting or national insurance organization (e.g., CPA, CLU, FLMI, CFE, AFE, or CPCU) may meet both the education and experience requirements.
• Additional experience in one of the listed insurance areas may substitute for the required education on a year-for-year basis.

Preferred Skills

• Knowledge of eligibility policies for Medicaid, Qualified Health Plans, and other health coverage programs.
• Ability to interpret and apply complex state and federal regulations.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment while meeting established deadlines.
• Experience providing high-quality customer service to diverse populations.
• Ability to de-escalate difficult customer interactions and resolve issues professionally.
• Proficiency using multiple computer systems and databases simultaneously.
• Ability to establish and maintain effective working relationships with internal and external partners.
• Excellent computer skills, especially in Microsoft Office, with experience using Excel.
• Ability to work independently with attention to detail, thoroughness, and accuracy in completing tasks.
• Ability to apply state and federal regulations to work outcomes.

Benefits

State employment benefits include hybrid telecommute options, participation in the state retirement system, health insurance, and paid leave.

Pay

$52,283.52 – $78,425.28 annually.

Schedule

37.5 hours per week, full-time, ineligible for overtime pay.

Working Conditions

Work is typically performed in an office setting. Occasional travel will be required.