Program Manager, Insurance Operations

Vendor Management

• Manage third-party vendor performance by setting expectations, monitoring service levels, conducting regular touchpoints, and ensuring program setup, maintenance, onboarding, and compliance.
• Oversee settlement and financial reconciliation processes, including payment/statement review, variance analysis, issue resolution, and maintenance of settlement rate reporting and data validation.
• Ensure compliance with contracts, internal policies, and regulations; support MSA renewals/negotiations and perform issue analysis to improve vendor delivery.

Reinsurance Program Management

• Lead pricing and program structure recommendations, create dealer sales pro formas, and support enrollment processes (e.g., Terms & Conditions, CFC setup, contract review/approval).
• Serve as SME and key liaison across internal and external stakeholders, delivering training, supporting field sales, resolving issues, and ensuring effective communication and risk management.
• Ensure strong controls and reporting integrity by validating data, supporting audits (e.g., SOX/KSOX), managing documentation, producing standard/ad hoc reporting, and approving contracts, surplus releases, and claw backs.

Program Performance

• Maintain KPIs (premium, losses, commissions, profit share) and provide variance analysis and insights to stakeholders.
• Drive continuous improvement by identifying process gaps, strengthening controls, and partnering on automation, standardization, and testing (UAT) for program changes.

Qualifications

• Minimum 5-7 years of experience in insurance or reinsurance operations, reinsurance accounting/finance, insurance accounting, or related program management roles.
• Bachelor’s degree in finance, business or related discipline.
• Working knowledge of reinsurance concepts and program structures (e.g., treaty/facultative concepts, ceded premium and loss flows, commissions, profit share, settlements).
• Strong analytical and reconciliation skills; ability to interpret results, identify drivers, and resolve variances across premium, claims, and cash activity.
• Experience managing third-party vendors; (performance management, service levels, issue resolution, and governance).
• Knowledge of internal controls and audit support expectations (e.g., SOX/KSOX), including documentation and evidence retention.