Inside Technical Sales (48042)

About the role

RitterTech, an MCE Company, seeks an Inside Sales Representative to serve as a critical partner for demanding customers. The position is based in Bolingbrook, IL.

Responsibilities

• Serve as the inside technical partner for a dedicated set of complex accounts, understanding unique requirements and ensuring every order, quote, and delivery meets expectations.
• Manage inbound and outbound customer communication promptly and professionally, building trust through consistent and reliable service.
• Partner with the outside sales team to support long-term account planning, forecasting, and growth strategies.
• Process quotes and orders accurately and efficiently, providing technical consultation on fluid power systems and related solutions.
• Monitor open orders for on-time delivery against customer commitments, flagging issues proactively before they escalate.
• Engage with RitterTech's engineering and application teams on complex or custom requirements.
• Forecast inventory purchases based on customer demand patterns to ensure product availability and minimize lead time surprises.
• Conduct Vendor Managed Inventory (VMI) reviews for assigned accounts to optimize stock levels and replenishment.
• Maintain accurate records in CRM and ERP systems, keeping account activity, order status, and customer details current.

Qualifications

• 3+ years of inside sales, account management, or technical customer service experience.
• Strong proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with ERP and/or CRM platforms.
• Organized and detail-oriented, managing multiple complex accounts simultaneously.
• Clear, professional communicator with the ability to build rapport quickly and handle customer challenges calmly.
• High school diploma or equivalent; relevant experience is preferred.
• Nice to have: Knowledge of fluid power systems, hydraulics, pneumatics, or related components; fluid power systems training or certifications; 5+ years of customer success or technical inside sales experience; familiarity with the MRO industry; Bachelor's degree in business, engineering, or a related field.

What We Offer

• Full benefits package: Medical, dental, and vision coverage; company-paid life, AD&D, and short- and long-term disability insurance; 401(k) with a generous company match; generous PTO and paid holidays; tuition reimbursement; employee assistance program (EAP); voluntary benefit products.