Inside Sales Trainee, Kovalsky Carr - Rochester, NY

Position Summary

Rotating through our warehouse, counter sales, and inside sales departments on the way to becoming an Inside Sales Representative. Engage in training classes, webinars, and on the job training to understand why customers buy and how to make yourself valuable and profitable.

Roadmap

• Warehouse ~ 6 Weeks
• Counter ~ 6 Months
• Product Groups (Gear/Lighting/Pipe/Wire/OnPoint) ~3-6 Months
• Inside Sales with Assistance ~ 3 months

Position Responsibilities as an Inside Sales Representative

• Sell to customers over the telephone and digitally, discussing with them their specific requirements, product information, pricing, and timeframes for product delivery.
• Perform ECLIPSE sales system order entry.
• Communicate to the customer technical information received from within the company or manufacturer, including long lead times or ship delays.
• Arrange with vendors to source materials and prices needed by the customer that are not common stock to United Electric.
• Solve customer problems including but not limited to lost shipments, damaged items, returns, emergency needs, and billing issues.
• Collaborate with expeditors and other internal departments to ensure a prompt, accurate delivery.
• Continuous learning of product and industry knowledge enabling better communication and greater sales with the customer.
• Proactively alert customers of sales and special promotions to generate additional sales.
• Maintain Weekly Open Order Report, Customer Calling Queue and other customer files as needed.
• Follow up on open quotes and provide feedback to pricing or product groups.
• Keep up to date on all ECLIPSE trackers, addressed in under a day.
• Process Credit Card Sales according to company policies as needed.
• Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary.
• Keep price overrides to a minimum.
• Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
• Work closely with all internal departments, combining individual efforts to better serve the customer.

Qualifications

• Bachelor’s degree in related field preferred.
• A high degree of interpersonal understanding.
• Experience in effective conflict resolution.
• Ability to work in a fast-paced environment.
• Self-Motivated.
• Proactive & driven to find new business.