INSIDE SALES REPRESENTATIVE

About the role

Serve as an inside sales representative/project manager and coordinate customer support activities from quote to delivery. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing and delivery.

Responsibilities

• Generate professional project estimates and sales of metal building systems, residential metal roofing and components.
• Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner.
• Manage post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.
• Ensure the sale of products and services comply with proper pricing guidelines, policies, and procedures.
• Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers.
• Act as the liaison between the customer and company regarding potential problems and customer desires.
• Analyze and report competitive market information.
• Provide and ensure customer-focused activities, deliverables, and services.

Qualifications

• High School Diploma or GED required.
• Minimum of three (3) years of experience in a sales or service-oriented industry preferred.
• Strong customer service and interpersonal skills coupled with detail orientation and organizational skills.
• Strong professionalism and work ethic.
• Sufficient personal computer and business software application use capabilities required.
• A combination of education and experience may be qualifying.
• This job is 100% office based.

Benefits

• Medical, dental, vision benefits start day 1.
• PTO
• Paid holidays
• FSA
• Life insurance
• LTD
• STD
• 401k
• EAP
• Discount programs
• Tuition reimbursement
• Training
• Professional development
• Employee Resource Groups supporting a diverse and inclusive work environment

Pay

The base salary range for this full-time position is $25/hour with the opportunity for overtime and commission after 90 days.

Schedule

Full-time is defined as regularly working 30+ hours per week.