Inside Sales Specialist – Automotive

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables, and connectivity for voice, video, and data transmission for the telecommunication sector. We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

About the role

The responsibilities for this role will be to support the Automotive team located in Paragould, AR. and may require some intermittent travel. In this role, you will respond to all inquiries from new and established customers, process requests for quotes, enter orders, manage from inception to completion, and work with all functional areas throughout the specified Specialty or Automotive organization to ensure customer satisfaction.

Job Responsibilities

• Support the sale of products by partnering with Outside Sales and/or Agents to increase sales by managing quote requests, sales leads, product promotions, and analysis of sales data.
• Manage a minimum of 50 customer requests daily, including phone calls, emails, faxes, EDI, and other forms of electronic communication.
• Analyze data supplied by our customers and provide pricing and product availability in a timely fashion.
• Upon successful completion of training, empowered to make pricing decisions based on price guidelines, market feedback, and recommendations from Outside Sales.
• Process customer orders and acknowledge within posted guidelines for various Specialty markets as needed by the business.
• Manage customer returns and claims in a timely manner and initiate a corrective action if necessary.
• Provide back-up assistance and coverage for other teams as needed.
• Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products.
• Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing.
• Continuously develop product knowledge through internal and/or external training initiatives.
• Participate in cross-functional projects impacting the department and the organization.
• Be the voice of the customer to the Prysmian organization.

Key Requirements

• Associate or Bachelor's degree preferred
• At least 2 years or more relevant work experience
• Experience in sales, customer service, and/or account management
• Proficiency in Microsoft Office systems
• Analytical, documentation, and problem-solving skills
• Above average technical aptitude to understand product functionality, specifications, and applications
• Excellent written and verbal skills
• Desire and ability to excel in a rapidly changing, fast-paced environment
• Organizational, time management, multi-tasking, and follow-up skills
• Driven to provide accuracy and excellence daily
• Strong leadership behaviors related to Prysmian values: Drive, Simplicity, Trust
• Preferred Associate or Bachelor's degree
• Knowledge of EDI, ERP systems such as SAP or AS 400 Mainframe (a plus)
• Knowledge of Wire and Cable industry and experience in distribution environment (a plus)

Job Offer Fraud Alert

We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company. Our company will **never**: Ask for payment, fees, or financial information at any stage of the recruitment process; Request passwords, banking details, or copies of personal identification via email or text; Extend a job offer without a formal interview process; Communicate from non-company email addresses (e.g., Gmail, Yahoo); All legitimate communications from our recruitment team will come from an official company email domain (ending in @prysmian.com). If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message, please contact us directly at narecruiting@prysmian.com.