Inside Sales Representative (WHL)

Essential Duties and Responsibilities

• Manages customer accounts to increase satisfaction, gross margin, and sales.
• Handles customer requests including quotes, orders, follow-up, and delivery information.
• Solves customer matters, issues credits, debits, and authorizes return goods.
• Communicates customer requirements to Operations & Engineering.
• Maintains price inventory agreements.
• Supports outside sales team members.
• Works well in a team environment to solve customer issues.
• Communicates issues and problems with management in a timely manner.
• Maintains superb attention to details.
• Maintains detailed documentation to support decision-making and ensure continuity of service.

Requirements

• 3-5 years of advanced level Customer Service experience, preferably in a manufacturing environment.
• Strong customer focus - listens carefully to identify customer requirements and negotiates mutually beneficial solutions.
• Knowledge of order entry / enterprise systems, preferably QAD.
• Minimum High School Diploma (Associate’s degree preferred).
• Strong ability to clearly articulate verbal and written communications.
• Demonstrated knowledge of all Microsoft Office programs: Word, Excel, and Outlook.
• Must be technically oriented.
• Able to multi-task and meet deadlines is critical.
• Bilingual (Spanish) is a plus, but not required.

Benefits

• Competitive compensation and benefits package.
• Health benefits effective on date of hire.
• Dental and vision benefits effective on the first of the month following date of hire.
• Paid Time Off ("PTO").
• 10 paid holidays.
• Generous 401(k) match and profit sharing.
• Annual bonus potential.
• Life insurance.
• Short and long-term disability.
• Flexible spending accounts.
• Commuter benefits.
• Education reimbursement.
• Home and auto insurance discounts.
• Pet insurance.

About the Role

The role involves managing customer accounts to enhance satisfaction, profitability, and sales while providing technical support and maintaining detailed records.

Qualifications

Experience in a manufacturing setting, strong customer service skills, proficiency in Microsoft Office, and a high school diploma (or equivalent) are required. Bilingualism is a plus.

Skills

Customer service, problem-solving, communication, and technical proficiency are key skills for this role.

Benefits

The company offers comprehensive benefits including health, dental, and vision coverage, PTO, holidays, retirement plans, and more.

Pay

The estimated salary range is provided to reflect anticipated compensation, with actual pay based on location, skills, and experience.

Schedule

The schedule is not specified in the job posting.