Inside Sales Representative

Key Responsibilities

• Handle customer inquiries, service requests, and complaints with professionalism and empathy.
• Ensure timely resolution of issues and follow up to guarantee customer satisfaction.
• Help support the sales and service administrative team in maintaining strong relationships with existing clients, understanding their needs and offering solutions to meet those needs.
• Bring a creative mindset to help with any marketing/presentations/reports that may be requested.
• Manage set-up documentation when the team closes a sale, ensuring a smooth transition to dispatch and operations and accurate order processing.
• Track and report on various metrics and initiatives.
• Work closely with the sales team and service administrators to ensure a cohesive approach for day-to-day operations, and customer satisfaction.
• Possess a creative mindset to export reports through employer-provided software. Identify and reach out to potential clients through various channels (phone calls, emails, social media).
• Identify opportunities for improving service processes and contribute to the development of best practices to enhance operational efficiency.
• Enter and update service information in the company’s CRM or service management system. Ensure data accuracy and confidentiality.
• Prepare, organize, and maintain documentation related to projects, technical specifications, and maintenance records.
• Help support general office needs, including maintaining supplies and ordering of any supporting materials.

Requirements

• Excellent verbal and written communication skills.
• Proficient in utilizing Microsoft Excel, Word, Outlook.
• Ability to learn and work within our service software systems.
• Strong problem-solving skills.
• High level organization and attention to detail.
• Professionalism and integrity.
• Teamwork and relationship-building.
• Able to answer a high volume of calls and/or emails daily.
• Able to share work among a customer service team.
• Attentiveness and Time-Management skills.
• Able to find the positive in any situation.

Salary & Benefits

Rewarding salary range: $40,000 - $60,000 annually.

The final determination of a successful candidate’s pay is based on job-related knowledge, skills, education, and experience. Helm provides a competitive compensation package that recognizes an individual’s experience and qualifications combined with a benefits package to meet your needs.

As a valued member of the Helm team, your benefits package will include:

• 401K plan with matching contributions.
• Health, Vision, and Dental Insurance.
• Paid Time Off.
• Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Accounts (FSA).
• Health Wellness Programs.

Join Helm and become part of our supportive, family-like culture where hard work is recognized and rewarded. Your contributions will make a meaningful impact on our projects, ensuring every day you go home knowing you’ve played a vital role in our success.

If you’re ready to embark on a fulfilling career journey, apply now to join our dedicated team at Helm.