Inside Sales Representative

About the role

Provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items.
• Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.

Requirements

• High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

Qualifications

• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day.
• Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching-extending the hand(s) and arm(s) in any direction.

Skills

• Knowledge of sales techniques and industry knowledge.

Benefits

Builders FirstSource offers competitive, affordable benefits designed to make life better for you and the people you love. To view all our benefit offerings click here www.bldrbenefits.com.

Pay

Competitive, affordable benefits.

Schedule

Not specified.

Benefits

To view all our benefit offerings click here www.bldrbenefits.com.

Contact Information

For more information, please contact Builders FirstSource at (214) 765-3990 or email: ADA.Accommodation@bldr.com.