Inside Sales & Customer Support Representative

About the role

The Inside Sales & Customer Support Representative plays a critical role in ensuring a seamless customer experience by managing order-related processes, addressing multiple customer inquiries, and supporting sales activities for the HID Textile Hospitality business.

Responsibilities

• Managing Sales Lead intake from lead to close, including prequalifying incoming leads and conducting follow-up outreach via phone and email.
• Preparing and delivering accurate quotes, proforma invoices, and supporting documentation in a timely manner.
• Processing customer orders, validating purchase orders, and ensuring compliance with company policies.
• Cooking with internal teams to ensure timely and accurate order fulfillment.
• Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally.
• Collaborating with internal departments to resolve issues and provide necessary information.
• Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery.
• Handling casino/reservations registrations, ensuring accuracy and customer satisfaction.
• Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications).
• Supporting special projects as required to support the organization.

Requirements

• Associate or bachelor’s degree a must
• 3+ years of experience in customer service, order management, or sales support
• Strong communication and interpersonal skills
• Proficiency in MS Office and ERP systems (e.g., Oracle, Quickbooks, SAP)
• CRM Experience (e.g., SFDC, MS Dynamics 360)
• Ability to multitask and work in a fast-paced environment
• Bilingual in Spanish a plus, but not required.
• Experience dealing with Hospitality industry a plus

Qualifications

• Associate or bachelor’s degree a must

Skills

• Strong communication and interpersonal skills
• Proficiency in MS Office and ERP systems (e.g., Oracle, Quickbooks, SAP)
• CRM Experience (e.g., SFDC, MS Dynamics 360)
• Ability to multitask and work in a fast-paced environment

Benefits

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential

Pay

Final compensation decisions depend on the specific facts and circumstances of each case.

Schedule

Final compensation decisions depend on the specific facts and circumstances of each case.