Inside Sales Customer Support Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Solicit sale of new or additional services
• Strong Data Entry Skills
• Utilizes computer system for updating customers on ongoing repairs in shop or field, processing service invoices to include warranty claims
• Communicating with customer in person, over the phone and using computer
• Handle/resolve service-related concerns
• Responsible for writing clear and informative repair orders

EDUCATION AND EXPERIENCE

• 2+ years strong inside sales experience required
• Previous diesel/auto customer service experience preferred
• Ability to create professional relationships with customers
• Diesel technician background a plus
• CDL is a Plus

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the last 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years (ie., DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

PHYSICAL AND SAFETY REQUIREMENTS

• Move frequently, stand, walk, and sit
• Reach with hands and arms
• Lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions
• Read and write reports

BENEFITS

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!