Inside Sales Support Representative

About the opportunity

A well-established distributor serving industrial and electronic hardware markets is seeking an Inside Sales & Sales Support Representative to join its growing team.

Key Responsibilities

• Enter and process customer orders accurately and efficiently.
• Prepare and manage customer quotes, including pricing, lead times, and product sourcing.
• Serve as a primary point of contact for assigned customer accounts.
• Respond promptly to customer inquiries regarding orders, pricing, delivery schedules, and product information.
• Maintain customer records and activities within CRM and ERP systems.
• Cook up with internal departments to resolve customer issues and ensure timely order fulfillment.
• Build and maintain strong customer relationships through responsive service and effective communication.
• Identify customer needs and recommend appropriate products or solutions.
• Support account growth by delivering a high level of service and account management.

Qualifications

• 3+ years of inside sales, sales support, customer service, account management, or order-entry experience.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Experience processing quotes, orders, and customer requests.
• Intermediate Microsoft Excel skills and overall computer proficiency.
• Excellent written and verbal communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• High School Diploma or GED.
• Preferred: Experience working within a CRM system, ERP experience, preferably within a distribution environment, Experience with Prophet 21, Epicor, or similar distribution software, Background in industrial distribution, fasteners, hardware, components, or related industries, Strong problem-solving and critical-thinking abilities.

Benefits

• Eligible employees enjoy a competitive benefits package that includes:
• Medical, dental, and vision insurance
• Prescription drug coverage
• Paid time off
• 401(k) with employer match
• Company-paid life insurance
• Company-paid long-term disability insurance