INSIDE SALES SUPPORT REPRESENTATIVE

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Preserve all substantive info. We need to parse the posting. Content: Req194190 Position Purpose ... (some description). Then Key Responsibilities with percentages. Then Direct Manager/Direct Reports (maybe not needed). Travel Requirements, Physical Requirements, Working Conditions, Minimum Qualifications, Preferred Qualifications, Minimum Education, Preferred Education, Minimum Years Of Work Experience, Preferred Years Of Work Experience, Minimum Leadership Experience, Preferred Leadership Experience, Certifications, Competencies. We need to map to sections: About the role (purpose), Responsibilities (key responsibilities), Requirements (maybe minimum qualifications?), Qualifications (preferred qualifications?), Skills (competencies?), Benefits (none), Pay (none), Schedule (none). We should only include sections with real content. We have purpose description: "The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share." That's substantive for About the role. Responsibilities: bullet list of percentages: 50% Support Outside Sales Portfolio Growth..., 25% Account Administration..., 25% Issue Resolution... We can list as

• items. Also there is Direct Manager/Direct Reports (maybe not needed). Travel Requirements: "Typically requires overnight travel 5% to 20% of the time." That's schedule? Actually travel requirement could be part of Schedule? But schedule section is for work schedule (e.g., full-time, shift). Not present. Travel could be part of Requirements? Might be considered under "Travel" but not a standard heading. We could include under Responsibilities? Not appropriate. Could include under "Requirements" maybe as a note. But guidelines: only use headings from list. If we have travel info, we could put under "Requirements" as a bullet? But better to include under "Requirements" as a note? However "Requirements" heading is for job requirements (qualifications). Travel is not a qualification. Could be under "About the role"? Not ideal. Perhaps we can omit travel because not fitting headings. But we must preserve ALL substantive information; cannot omit. So we need to fit it somewhere. Could create a "Schedule" section? Travel is not schedule but could be considered part of schedule (travel percentage). The guideline: "never create Pay/Schedule/Benefits sections unless the posting actually states them." Travel requirement is not schedule but could be considered schedule? Might be acceptable to put under Schedule as "Travel: Typically requires overnight travel 5% to 20% of the time." However schedule usually refers to work hours. But we have no other schedule info. Might be okay to include travel under Schedule as it's the closest. But risk of misinterpretation. Another option: include under "Requirements" as a bullet: "Travel: Typically requires overnight travel 5% to 20% of the time." That seems plausible as a requirement (job requirement). Many job postings list travel under Requirements. So we can include travel under Requirements. Physical Requirements and Working Conditions: could also go under Requirements or maybe under "About the role"? Could be under Requirements as well. But we have many items; we could create a "Requirements" section that includes Minimum Qualifications, Preferred Qualifications, Physical Requirements, Working Conditions, Travel, Education, Experience, Leadership, Certifications. However guidelines: "Prefer a few substantive sections over many thin ones." So we could combine many into Requirements and Qualifications sections. We need to decide sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have: - About the role: purpose paragraph. - Responsibilities: key responsibilities bullet list. - Requirements: Minimum Qualifications (must be 18+, legally permitted to work in US), Travel, Physical Requirements, Working Conditions, Minimum Education (high school diploma/GED), Minimum Years Of Work Experience (1), Minimum Leadership Experience (None), Certifications (None). Also maybe Preferred Education? That's more qualification. - Qualifications: Preferred Qualifications (Microsoft Office, presentation software, collaboration, project management, negotiation, communication, customer service/retail sales experience, home improvement trades specific, knowledge of local building codes, consultative mindset, in depth knowledge of retail systems list). Also Preferred Years Of Work Experience (2), Preferred Leadership Experience (1), Preferred Education (No additional education). Also maybe "Preferred Education No additional education" is not a qualification but could be under Qualifications. - Skills: Competencies list (Action Oriented, Business Insights, Collaborates, Communicates Effectively, Customer Focus, Drives Results). Also maybe "Demonstrated ability to collaborate..." etc already in qualifications. But we can put competencies under Skills. - Benefits: none. - Pay: none. - Schedule: none (unless we put travel under Schedule). But we already put travel under Requirements. So we can omit Schedule. We must not create sections with filler like "not specified". So we omit Benefits, Pay, Schedule. Now we need to output HTML fragment with

  headings and appropriate

  or

  • . We must not repeat job title as heading. No Job ID. We need to preserve all substantive info. Let's list everything. About the role: the purpose paragraph. Responsibilities: bullet list with three items (50%..., 25%..., 25%...). Also maybe include Direct Manager/Direct Reports? That's not a responsibility but maybe meta. Could ignore as not substantive? It's "Direct Manager/Direct Reports This position reports to Supervisor". That's substantive but not a responsibility. Could be placed under Requirements? It's about reporting line. Could be under Requirements as a bullet: "Reports to Supervisor". But we have no heading for that. Could include under About the role? Might be okay to add a sentence: "This position reports to a Supervisor." But the original says "Direct Manager/Direct Reports This position reports to Supervisor". We'll include as a bullet under Responsibilities? Not ideal. Maybe we can add a separate section "Reports To" but not allowed headings. So we could incorporate into About the role: add sentence "This position reports to a Supervisor." That preserves info. Travel Requirements: we will include under Requirements as bullet. Physical Requirements: bullet. Working Conditions: bullet. Minimum Qualifications: bullet list: "Must be eighteen years of age or older.", "Must be legally permitted to work in the United States." Preferred Qualifications: bullet list of many items. Minimum Education: bullet: "High school diploma and/or GED." Preferred Education: bullet: "No additional education." Minimum Years Of Work Experience: bullet: "1 year." Preferred Years Of Work Experience: bullet: "2 years." Minimum Leadership Experience: bullet: "None." Preferred Leadership Experience: bullet: "1 year." Certifications: bullet: "None." Competencies (Skills): bullet list: Action Oriented, Business Insights, Collaborates, Communicates Effectively, Customer Focus, Drives Results. We also have "Demonstrated ability to collaborate and work effectively with cross-functional teams" etc already in qualifications; but we keep them. Now we need to ensure we don't duplicate info. Let's collect all items. From posting: - Position Purpose paragraph (as above). - Key Responsibilities: 1. 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. 2. 25% Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process 3. 25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests. - Direct Manager/Direct Reports: "This position reports to Supervisor" - Travel Requirements: "Typically requires overnight travel 5% to 20% of the time." - Physical Requirements: "Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles." - Working Conditions: "Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable." - Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. - Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - Previous customer service or retail sales experience; home improvement trades specific - Knowledge of local building codes; Home Improvement specific. - Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external - In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System - Minimum Education: "The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED." - Preferred Education: "No additional education" - Minimum Years Of Work Experience: "1" - Preferred Years Of Work Experience: "2" - Minimum Leadership Experience: "None" - Preferred Leadership Experience: "1" - Certifications: "None" - Competencies: - Action Oriented - Business Insights - Collaborates - Communicates Effectively - Customer Focus - Drives Results Now we need to map to sections. About the role: purpose paragraph + maybe Direct Manager line? Could add as sentence. Responsibilities: the three bullet items. Requirements: include Minimum Qualifications, Travel, Physical Requirements, Working Conditions, Minimum Education, Minimum Years Of Work Experience, Minimum Leadership Experience, Certifications. Also maybe "Must be eighteen years of age or older." etc. Qualifications: Preferred Qualifications, Preferred Education, Preferred Years Of Work Experience, Preferred Leadership Experience. Skills: Competencies. We must not create sections with filler. All these have content. Now produce HTML. We'll use

    About the role

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    Responsibilities

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      Requirements

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        Qualifications

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          Skills

          • ... etc. No Benefits, Pay, Schedule. Make sure to preserve all details exactly, not summarizing. We need to be careful with punctuation and not lose any detail. Let's craft