Inside Sales & Customer Service Representative

Essential Duties and Responsibilities

• Responds to all product inquiries including (but not limited to) requests for quotation samples, technical support, or backlog issues.
• Serves as the company focal point for customer inquiries and interaction.
• Follows departmental procedures for creating a profitable quote or sample request responses.
• Proactively and regularly follows up on all significant business opportunities and prepares a weekly update of status.
• Works closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations.
• Maintains complete and up-to-date quote history and follow-up files.
• Focus on closing new orders and meeting division monthly and quarterly booking goals as assigned by upper management.
• Attend production meetings and provide customer commitments.
• Drive orders through the factory to meet OTD.

Knowledge, Skills and Abilities

• Proven Microsoft Office Suite skills.
• Organized and self-disciplined.
• Demonstrated excellent oral and written communication skills.
• Must work well with others.
• Display a high degree of accuracy and have exemplary attendance.

Experience Requirement

• Work Experience: 3 + years’ experience as an Inside Sales Representative.
• Semiconductor industry experience preferred.

Physical Demands and Working Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.