Inside Sales/ Customer Service Representative

About the role

McCarty Equipment, a SunSource company, is a highly recognized value-added distributor and fabricator of hose with 17 locations across North America. We provide a wide range of hose, valves, gaskets, fittings and tools, along with support for all industrial and MRO needs including tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility.

Responsibilities

• Maintain customer accounts and conduct day-to-day activities
• Resolve conflict and ensure customer satisfaction
• Conduct heavy phone and internet correspondence with customers and vendors
• Source custom, non-standard, value-added solutions
• Enter all sales orders and purchase orders into the operating system
• Set up part numbers and manage contract files
• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quote prices and credit terms and prepare sales orders
• Estimate delivery dates based on knowledge of production, delivery schedules and inventory
• Prepare reports of business transactions in company database
• Work with account managers to keep account activities up to date
• Investigate and resolve customer problems with deliveries

Experience, Education and Skills

• High school diploma or equivalent
• Associate degree or higher is preferred
• Good working knowledge of engineering principles, solid modeling, welding and fabrication
• Ability to function in a fast-paced, high-volume environment
• Proficiency with Microsoft Office tools such as Word, Excel, SolidWorks, etc.
• Knowledge of industrial hose, gasket and piping required