Inside Sales/Customer Service Representative
About the Role
As an Inside Sales/Customer Service Representative at Jensen Infrastructure, you will work in an exciting and diverse environment, engaging with contractors, engineers, and project managers. Reporting to the Customer Sales Manager, you’ll collaborate primarily with the Sales team, Dispatch, and Engineering team.
Responsibilities
- Answer inbound phone calls from customers seeking product quotes, purchases, or other inquiries.
- Produce quotations using Enterprise Resources Planning Software (ERP).
- Coordinate order processing with Project Managers, Customer Service Representatives, and the Outside Sales team.
- Assist Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information, and order entry.
Requirements
- Enthusiastic and motivated in a fast-paced environment.
- Experience working with a diverse customer pool.
- Strong multi-tasking abilities.
- Customer service and construction background.
- Experience with an ERP system and understanding of its fundamentals.
- Commitment to safety for yourself and your team.
- Interest in building a long-term career with a solid company.
About Jensen Infrastructure
Founded in 1968 by Don Jensen, Jensen Infrastructure supports communities across Missouri, Nevada, California, Arizona, Washington, and Hawaii. The company builds essential infrastructure such as culverts, underground utility boxes, and manholes. Working at Jensen means enjoying the close relationships of a small company while being part of a larger, well-established, and growing organization.
Benefits
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Paid time off (PTO).
- 401k with company match.
Compensation is determined by job-related knowledge, skillset, experience, education, training, certifications, and other relevant business and organizational factors.