Inside Sales / Customer Service Representative

TECHLITE Acoustics & Insulation Inside Sales / Customer Service Representative Inside Sales / Acoustics Customer Support Associate TECHLITE – A Division Of The Zippertubing Company Tempe, AZ | Full-Time | Onsite Day Shift: Mon–Thurs 6:00am–3:30pm Fri 6:00a - 10a Also searched as: Customer Operations Associate Customer Account Coordinator Customer Success Associate Customer Support Specialist Order Management Specialist Customer Experience Coordinator Inside Sales Coordinator Client Services Coordinator Sales Support Specialist Text to apply: CustSup926 to (602) 900 -9296 TECHLITE, a division of The Zippertubing Company, is a U.S.-owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems. We serve architectural, industrial, transportation, and commercial markets where sound control, thermal performance, and material innovation matter. As a small, agile manufacturing organization, our team works closely across engineering, production, and customer-facing functions to deliver customized, performance-driven solutions. We value curiosity, collaboration, and hands-on problem solving. The Inside Sale / Customer Service Representative / Acoustics Customer Support Coordinator / role is ideal for someone who enjoys supporting B2B customers in a fast-paced manufacturing environment, managing orders, details, and communication from quote through delivery. Key Responsibilities Communicate with customers via phone, email, live chat, and in person in a timely and professional mannerBuild trusted relationships by providing responsive, professional service.Keep customers informed throughout the order lifecycle.Ensure the solution complies with customer-provided specificationsServe as a primary point of contact for inbound customer inquiries and onsite visitors as neededReview and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customerManage orders that are ‘on hold’ for PO revisions, payment, etc.Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departmentsManage cancellations or changes in sales orders and communicate the changes with the related departments promptlyMaintain accurate records of interactions with the customers in an orderly mannerRMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary dutyCRM Queue ManagementAccurate payment processing for orders and samplesPerform other related duties as assignedIdentify opportunities to improve processes and enhance customer experience. Knowledge, Skills And Abilities 2+ years of experience in a customer-facing or order-processing role or B2B Inside SalesSuperior attention to detailManufacturing environment experience (Preferred)Experience supporting customized or engineered-to-order products (Preferred)Ability to multi-task and understand prioritiesBachelor’s degree preferred but not required; equivalent work experience will be consideredA working knowledge of CRM (Customer Relationship Management) software or good technical aptitudeStrong math, computer, and documentation skillsGood internal and external verbal and written communication skillsAbility to collaborate effectively with cross-functional teamsDesire to learn products and processes and excel in both Benefits 80 hours of vacation per year48 hours of sick time per yearMedical, Dental, VisionFlexible Spend Account401K w/matchLife / AD&D insurance - paidFMLA with qualifying criteriaStable, full-time schedule Schedule Mon–Thurs 6:00am–3:30pm Fri 6:00a - 10a; off Saturday’s & Sunday’s Compensation $41,600 - $54,080 per year based on experience / $20 - $26 per hour DOE Text to Apply: CustSup926 to (602) 900 -9296 Environment / Physical Demands While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds. Techlite, a division of Zippertubing,® is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Techlite, a division of Zippertubing® is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Techlite, a division of Zippertubing® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Techlite a division of Zippertubing® will not tolerate discrimination or harassment based on any of these characteristics. Techlite a division of Zippertubing® encourages applicants of all ages. ____ For more information about Techlite, please visit our website: www.techlite.com. Techlite, a division of Zippertubing® uses E-Verify.Criminal background check (Preferred)English (Preferred)US work authorizationJob Type: Full Time PI287580553