Inside Sales / Customer Service Representative

About the role

TECHLITE, a division of The Zippertubing Company, is a U.S.-owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems. We serve architectural, industrial, transportation, and commercial markets where sound control, thermal performance, and material innovation matter. As a small, agile manufacturing organization, our team works closely across engineering, production, and customer-facing functions to deliver customized, performance-driven solutions. We value curiosity, collaboration, and hands-on problem solving. The Inside Sales / Customer Service Representative / Acoustics Customer Support Coordinator role is ideal for someone who enjoys supporting B2B customers in a fast-paced manufacturing environment, managing orders, details, and communication from quote through delivery.

Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner
• Build trusted relationships by providing responsive, professional service
• Keep customers informed throughout the order lifecycle
• Ensure the solution complies with customer-provided specifications
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed
• Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer
• Manage orders that are on hold for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly
• Maintain accurate records of interactions with the customers in an orderly manner
• RMA (Return material authorization) processing and tracking
• Maintain proper knowledge to backup as necessary if not primary duty
• CRM Queue Management
• Accurate payment processing for orders and samples
• Perform other related duties as assigned
• Identify opportunities to improve processes and enhance customer experience

Requirements

• 2+ years of experience in a customer-facing or order-processing role or B2B Inside Sales
• Superior attention to detail
• Manufacturing environment experience (Preferred)
• Experience supporting customized or engineered-to-order products (Preferred)
• Ability to multi-task and understand priorities
• Bachelor's degree preferred but not required; equivalent experience acceptable

Schedule

Day Shift: Monday–Thursday 6:00 am–3:30 pm; Friday 6:00 am–10:00 am.