Inside Sales Customer Service Representative
FASTSIGNS España · Cleveland, OH · 1 mo ago
OTHR$18–$20/hrFull-time
We need to output HTML fragment with sections: Benefits, About the role? The posting includes "Benefits 401(k) matching Dental insurance Health insurance Paid time off". Then description: "As a FASTSIGNS Customer Service employee..." etc. Then "What We Offer At Our Office" includes bullet-like sentences. Then "Regular working hours Monday through Friday 8:30 AM - 5:00 PM". Then "Compensation: $18.00 - $20.00 per hour". Also "Applicants should be interested in visual composition and have the technical/ spatial awareness to translate artistic vision into custom made products." Also "At FASTSIGNS, every day is unique..." etc. Also "We have a large network..." etc. Also "Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers." This is likely boilerplate/application instructions? Might be considered generic. We should remove application instructions and generic promotional lines. Keep substantive info: Benefits list, description of role, what we offer (training, environment, management avenue, direct interaction, sell product, regular hours), compensation, required skills/qualifications (visual composition, technical/spatial awareness). Also maybe "Only a smart person can say..." is part of what we offer. Keep that.
We need headings: Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
We have Benefits: list items.
We have Pay: compensation $18-20 per hour.
We have Schedule: regular working hours Monday-Friday 8:30 AM-5:00 PM.
We have About the role: description of role (initial contact, email, telephone, in-person, building relationships, turning prospects into customers, etc.)
We have Responsibilities? Could be similar to role description; but we can combine. Perhaps we put role description under About the role, and responsibilities under Responsibilities (like working with customers via email, telephone, in-person, at place of business, building relationships, turning prospects, etc.). But we need to avoid duplication. Let's parse.
Original text:
"Benefits 401(k) matchingDental insuranceHealth insurancePaid time off As a FASTSIGNS Customer Service employee, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The signage industry is growing in market share, breadth of technology and applications. While traditional small print is being eroded by digital replacements, wide format signage is becoming more affordable and accessible for any size of business. What We Offer At Our Office Full training in our sales and materials knowledge. We provide a judgment free environment where employees are encouraged to learn and grow without any fear of saying ‘I don’t know’ or ‘I need help’. Only a smart person can say ‘I Don’t Know’ and only a brave person can say ‘I Need Help’.Open avenue to management: discuss opportunities and challenges one on one, and at your request. Direct interaction with customers, working to solve their problems. You get to sell a tangible product, fabricated at our production facility in Cleveland, and put it in the customer’s hands yourself and then receive appreciation and gratitude for saving the day. Regular working hours Monday through Friday 8:30 AM - 5:00 PM Applicants should be interested in visual composition and have the technical/ spatial awareness to translate artistic vision into custom made products. Compensation: $18.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate."
We need to remove boilerplate: lines about franchise, application instructions, generic promotional lines like "At FASTSIGNS, every day is unique..." maybe considered boilerplate? It's somewhat generic but still about opportunities. Might be considered fluff. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The lines about franchise and application instructions are to be removed. The line "At FASTSIGNS, every day is unique..." maybe not boilerplate but could be considered generic marketing; but it's not explicitly listed to remove. However we should keep substantive info. It says "including new ways to use your talent and grow your skills." That's somewhat vague. Might be considered filler. Safer to keep only concrete specifics: benefits, role description, what we offer (training, judgment-free environment, avenue to management, direct interaction, sell product, regular hours), compensation, required skills (visual composition, technical/spatial awareness). Also maybe mention signage industry growth? That's substantive about industry context. Could be included under About the role or Responsibilities.
We need to avoid headings with filler like "commensurate with experience". Not present.
Thus sections:
- Benefits: list items.
- About the role: description of role (initial contact, work with customers via email, telephone, in-person, at place of business, building relationships, turning prospects into customers, long-term clients, signage industry growth, wide format signage affordability).
- Responsibilities: maybe we can list specific duties: work with customers via email, telephone, in-person, at their place of business; build long-lasting relationships; turn prospects into customers and long-term clients; sell tangible product; solve customer problems; direct interaction.
But we might combine About the role and Responsibilities to avoid thin sections. However instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role (includes responsibilities) and Requirements/Qualifications/Skills (skills). Benefits, Pay, Schedule.
Thus sections: About the role, Requirements/Skills (maybe combine), Benefits, Pay, Schedule.
But we need to use headings exactly as given: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include only those with content. For example, we could have About the role, Responsibilities, Skills, Benefits, Pay, Schedule. Requirements and Qualifications maybe not needed if we put skills under Skills.
Let's decide:
- About the role: paragraph describing role.
- Responsibilities: list of duties (email, telephone, in-person, at place of business; building relationships; turning prospects; selling product; solving problems).
- Skills: list of required skills/qualifications: visual composition, technical/spatial awareness, interest in visual composition, ability to translate artistic vision into custom made products.
- Benefits: list.
- Pay: paragraph with compensation.
- Schedule: paragraph with hours.
We must not repeat job title as heading.
We must not include Job ID etc.
We must not include application instructions etc.
We must not include boilerplate like "This franchise is independently owned..." etc.
We must not include generic promotional lines like "At FASTSIGNS, every day is unique..." maybe we can keep if it's substantive? It's vague; better to drop.
Now produce HTML fragment.
Structure:
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
We have Benefits: list items.
We have Pay: compensation $18-20 per hour.
We have Schedule: regular working hours Monday-Friday 8:30 AM-5:00 PM.
We have About the role: description of role (initial contact, email, telephone, in-person, building relationships, turning prospects into customers, etc.)
We have Responsibilities? Could be similar to role description; but we can combine. Perhaps we put role description under About the role, and responsibilities under Responsibilities (like working with customers via email, telephone, in-person, at place of business, building relationships, turning prospects, etc.). But we need to avoid duplication. Let's parse.
Original text:
"Benefits 401(k) matchingDental insuranceHealth insurancePaid time off As a FASTSIGNS Customer Service employee, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The signage industry is growing in market share, breadth of technology and applications. While traditional small print is being eroded by digital replacements, wide format signage is becoming more affordable and accessible for any size of business. What We Offer At Our Office Full training in our sales and materials knowledge. We provide a judgment free environment where employees are encouraged to learn and grow without any fear of saying ‘I don’t know’ or ‘I need help’. Only a smart person can say ‘I Don’t Know’ and only a brave person can say ‘I Need Help’.Open avenue to management: discuss opportunities and challenges one on one, and at your request. Direct interaction with customers, working to solve their problems. You get to sell a tangible product, fabricated at our production facility in Cleveland, and put it in the customer’s hands yourself and then receive appreciation and gratitude for saving the day. Regular working hours Monday through Friday 8:30 AM - 5:00 PM Applicants should be interested in visual composition and have the technical/ spatial awareness to translate artistic vision into custom made products. Compensation: $18.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate."
We need to remove boilerplate: lines about franchise, application instructions, generic promotional lines like "At FASTSIGNS, every day is unique..." maybe considered boilerplate? It's somewhat generic but still about opportunities. Might be considered fluff. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The lines about franchise and application instructions are to be removed. The line "At FASTSIGNS, every day is unique..." maybe not boilerplate but could be considered generic marketing; but it's not explicitly listed to remove. However we should keep substantive info. It says "including new ways to use your talent and grow your skills." That's somewhat vague. Might be considered filler. Safer to keep only concrete specifics: benefits, role description, what we offer (training, judgment-free environment, avenue to management, direct interaction, sell product, regular hours), compensation, required skills (visual composition, technical/spatial awareness). Also maybe mention signage industry growth? That's substantive about industry context. Could be included under About the role or Responsibilities.
We need to avoid headings with filler like "commensurate with experience". Not present.
Thus sections:
- Benefits: list items.
- About the role: description of role (initial contact, work with customers via email, telephone, in-person, at place of business, building relationships, turning prospects into customers, long-term clients, signage industry growth, wide format signage affordability).
- Responsibilities: maybe we can list specific duties: work with customers via email, telephone, in-person, at their place of business; build long-lasting relationships; turn prospects into customers and long-term clients; sell tangible product; solve customer problems; direct interaction.
But we might combine About the role and Responsibilities to avoid thin sections. However instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role (includes responsibilities) and Requirements/Qualifications/Skills (skills). Benefits, Pay, Schedule.
Thus sections: About the role, Requirements/Skills (maybe combine), Benefits, Pay, Schedule.
But we need to use headings exactly as given: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include only those with content. For example, we could have About the role, Responsibilities, Skills, Benefits, Pay, Schedule. Requirements and Qualifications maybe not needed if we put skills under Skills.
Let's decide:
- About the role: paragraph describing role.
- Responsibilities: list of duties (email, telephone, in-person, at place of business; building relationships; turning prospects; selling product; solving problems).
- Skills: list of required skills/qualifications: visual composition, technical/spatial awareness, interest in visual composition, ability to translate artistic vision into custom made products.
- Benefits: list.
- Pay: paragraph with compensation.
- Schedule: paragraph with hours.
We must not repeat job title as heading.
We must not include Job ID etc.
We must not include application instructions etc.
We must not include boilerplate like "This franchise is independently owned..." etc.
We must not include generic promotional lines like "At FASTSIGNS, every day is unique..." maybe we can keep if it's substantive? It's vague; better to drop.
Now produce HTML fragment.
Structure:
About the role
As a FASTSIGNS Customer Service employee, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers via email, telephone, in-person, and at their place of business, building long-lasting relationships by turning prospects into customers and long-term clients. The signage industry is growing in market share, breadth of technology, and applications; while traditional small print is being eroded by digital replacements, wide format signage is becoming more affordable and accessible for any size of business.
Responsibilities
- Communicate with customers through email, telephone, in-person meetings, and on-site visits.
- Build and maintain long-lasting customer relationships.
- Convert prospects into customers and nurture them into long-term clients.
- Sell tangible signage products fabricated at the Cleveland production facility.
- Directly interact with customers to solve their problems and provide solutions.
Skills
- Interest in visual composition.
- Technical and spatial awareness to translate artistic vision into custom-made products.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Pay
Compensation: $18.00 - $20.00 per hour
Schedule
Regular working hours: Monday through Friday, 8:30 AM – 5:00 PM
Check for any duplicated content: We have responsibilities list includes email, telephone, in-person, at place of business; building relationships; turning prospects; selling product; solving problems. The About the role paragraph also mentions email, telephone, in-person, at place of business, building relationships, turning prospects. That's some overlap but okay; we can keep both but maybe adjust to avoid duplication. However instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Overlap is okay as long as we don't omit info. Could combine but it's fine. We need to ensure we didn't include any boilerplate like "Only a smart person can say..." etc. We omitted that. That's part of What We Offer; we could include under Responsibilities or Skills? It's about environment; maybe we could include under About the role as part of what we offer. But we omitted; maybe we should include it as part of About the role or Responsibilities? It's a substantive detail about work environment. The instruction: "Prefer a few substantive sections over many thin ones." Could add a bullet under Responsibilities about "Judgment-free environment encouraging learning and asking for help." But we already have responsibilities list; we could add that as a bullet. However we already have responsibilities list; we can add another bullet: "Work in a judgment-free environment where employees are encouraged to learn and ask for help." That is from the posting. Let's include. Also "Open avenue to management: discuss opportunities and challenges one on one, and at your request." That's also substantive; could be a bullet under Responsibilities or maybe under Skills? It's about career development. Could add bullet. Also "Direct interaction with customers, working to solve their problems." Already have bullet. Also "You get to sell a tangible product, fabricated at our production facility in Cleveland, and put it in the customer’s hands yourself and then receive appreciation and gratitude for saving the day." Already have bullet about selling product. Thus we can expand responsibilities list. Let's rewrite responsibilities bullet list to include: - Communicate with customers through email, telephone, in-person meetings, and on-site visits. - Build and maintain long-lasting customer relationships. - Convert prospects into customers and nurture them into long-term clients. - Sell tangible signage products fabricated at the Cleveland production facility. - Directly interact with customers to solve their problems and provide solutions. - Work in a judgment-free environment that encourages learning and asking for help. - Discuss management opportunities and challenges one-on-one as desired. That covers. Now Skills: we have visual composition, technical/spatial awareness. Also maybe "interest in visual composition" is