Inside Sales - Customer Service Representative

Benefits: Health insuranceVision insurance401(k)401(k) matchingDental insurance Position Overview Webster & Garner Inc. is seeking an Inside Sales / Customer Service Representative to join our team. This is a critical, individual-contributor role reporting to the Inside Sales Manager, with a strong focus on generating and closing sales. The ideal candidate is a motivated team player who is committed to delivering superior customer service, upholding safety standards, and pursuing continuous professional development. Key Responsibilities: Sales Handle inbound calls regarding new propane service, tank installations, and price quotes Convert competitor tank switch-outs and follow up on sales leads to close business Enroll customers in pre-buy, budget billing, and keep-fill programs Identify opportunities to upsell service plans, tank monitors, and equipment Customer Service Process will-call orders and coordinate delivery scheduling Respond to no-heat and out-of-gas calls, coordinate service urgently in accordance with company protocol Resolve billing inquiries, payment issues, and account updates Log and immediately escalate safety-related calls, including odor and leak reports Maintain accurate customer records and delivery notes Generate invoices and other documentation as required Administrative Maintain accurate call and order documentation to support degree-day delivery routing Meet established targets for call handling, response time, and customer satisfaction Support increased call volume during peak winter season Maintain a clean, organized, and professional workspace Qualifications & Skills Demonstrate phone communication and active listening skills Self-motivated with a strong desire to learn, investigate, and solve problems independently Proficiency in Microsoft Word and Excel; ability to quickly learn our customer software system Strong organizational and administrative skills, including recordkeeping, multitasking, prioritization, and time management Professional appearance, demeanor, and communication style Strong team player who works well with colleagues and contributes to a positive work environment Prior experience in sales or customer service preferred, particularly within the propane, home services, or utilities industries