Inside Sales

About the Company

Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management. The company operates from 176 locations in 20 countries to ensure the safe wellbeing of workers worldwide.

Core Values: People, Safety & Wellbeing, Accountability, Responsibility, Empowerment, Honesty, Transparency, and Integrity.

Responsibilities

• Answer phones for inbound and outbound account management
• Build quotes and expedite orders
• Build positive customer relationships
• Abide by specific customer contract agreements
• Work toward company sales goals
• Handle cancellations or changes in sales orders and communicate changes with related departments
• Coordinate with customers and related departments within the company
• Emphasize service or product features and benefits, quote prices, and prepare sales orders
• Perform other related duties as required

Requirements

• High school graduate or GED equivalent
• Minimum of two (2) years of sales-related experience
• Organizational skills
• Quick thinker and computer savvy
• Mathematical skills
• Excellent telephone sales personality skills and clear communication
• Ability to work independently
• Ability to multi-task and shift priorities
• Ability to pass background and drug/alcohol test

Skills

• Able to work in a fast-paced, self-directed environment
• Strong customer service background
• Exceptional verbal and written communication skills
• Excellent telephone sales skills
• Decision-making, problem resolution, and creative thinking skills
• Ability to multi-task activities and shift priorities

Nonessential Skills and Experience: Inside sales experience

Physical Demands and Work Environment

Physical demands: While performing the duties of this job, the employee is required to sit for long periods of time; bend; use hands to finger, keyboard use, or controls; reach with hands and arms; talk or hear. Speak on the phone for long periods using voice and phone system. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to an environment of constant phone conversation.