Inside Sales

About the role

Inside Sales provides critical administrative and operational support to the sales team. This role ensures smooth sales processes, maintains accurate records, and delivers excellent customer service to both internal and external stakeholders. The Inside Sales Support Administrator will work closely with cross-functional teams to ensure customer satisfaction and support the company’s overall sales strategy.

Responsibilities

• Update and manage leads, opportunities, and closed sales within Acumatica.
• Provide regular updates to the Account manager regarding the status of sales opportunities, delivery, and sales forecasts.
• Build strong relationships with customers by providing exceptional service and timely communication.
• Follow up with existing customers to maintain engagement and identify new sales opportunities.
• Identify potential customers through research, inbound inquiries, outbound calls, and referrals.
• Qualify inbound leads and respond to customer inquiries promptly.
• Provide quotes, proposals, and follow-up communication to close sales.
• Collaborate with customer service to resolve any post-sale issues and ensure customer satisfaction.
• Stay up to date on industry trends, competitors, and product knowledge.
• Participate in regular training and development to improve sales skills and product knowledge.
• Assist with administrative duties as needed (e.g., managing contracts, processing orders, coordinating with the logistics team).
• Engage in any other duties as assigned by the sales leadership team.
• Conduct weekly AR review and follow up, including phone calls to customers.
• Upsell and cross-sell products and services to existing customers.
• Perform all other duties as assigned.

Requirements

• High School Diploma.
• 2 years in a Customer Service position preferred.
• Proficiency with Microsoft Office Suite.
• Detail-oriented with strong customer service skills.
• Excellent organization, verbal, and written communication abilities.
• Ability to work well with others in a fast-paced, high-volume environment.

Benefits

• Comprehensive training and tool packages.
• Competitive compensation packages.
• 401k plans.
• Holistic health coverage.
• 10 paid holidays.
• 120 Hours of PTO.
• Memberships to professional organizations paid for by the company.
• Astros Tickets.
• Internal functions to foster work-life balance and team bonding.

Our Core Values

• Think Forward: Challenge the status quo. Anticipate and innovate.
• Lift Up: Encourage, educate, and elevate. Extend a helping hand.
• Do Right: Do what you say. No bullshit. Be accountable.
• Be Great: Good is the enemy. Be the exception. Rise above.
• Bring Passion: Love what you do. Motivate, inspire, and have fun.
• Improve Today: Be better. Make the world better.