Inside Sales
Where Safety and People are Core Values. We care about our People and it shows!
Pay
$23.15 to $32 per hour, dependent on experience, with quarterly performance bonus; paid weekly.
Schedule
Monday – Friday 7am to 4pm (Overtime Eligible!)
Location
Colton, CA 92324
Benefits
- $200 annual work boot allowance
- Rent any of our equipment for free
- Free prescription safety glasses
- “My Holiday” benefit lets you celebrate a holiday that’s special to you without using PTO
- Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation
- Robust overall benefits package
- Baby Bonding leave
- Discounts on movie tickets, cell phone bills, and more
About the Role
The Inside Sales position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing professional relationships. Responsibilities include coordinating and delivering services to customers, such as processing orders for deliveries and pick-ups, handling telephone inquiries involving mechanical or operational troubleshooting, and acting as a virtual link between customers, sales, dispatch, and management to ensure quality solutions and service. This position will work approximately 80% in the office and 20% in the Yard, with cross-training in Dispatch.
Requirements
- Minimum of 2 years customer service experience
- Minimum of 2 years inside sales (direct customer contact) experience preferred
- Sales ability to identify customer needs through suggestive selling or upselling, and strong relationship-building skills
- Comfortable working both in a team and independently
- Technologically capable: Microsoft Suite knowledge and experience with Computer Aided Dispatch (CAD) or AS 400 highly preferred
- Excellent communication skills with an infectious, positive personality
- Valid unrestricted Driver's License, minimum age requirement of 21 to drive company vehicle
- High attention to detail, with ability to switch tasks easily
- Bilingual (Spanish) preferred, not required
Responsibilities
- Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
- Perform routine rental transactions: creating rental reservations, scheduling pickup of equipment, creating rental quotes, and processing returned driver orders
- Assist all walk-in customers, vendors, potential job applicants, or any other visitors in an upbeat and professional manner
- Assist customers with selecting the appropriate type of equipment for their job to ensure satisfaction and safety
- Communicate via two-way radio with the yard and shop to assist customers in loading/unloading equipment and communicating equipment needs for orders
- Review the credit card rental file daily to ensure proper and accurate billing
- Enter all lost rentals, rate inquiries, and service calls into the counter logbook
- Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed, and review the open credit card rentals file for accuracy
- Communicate any leads to field sales personnel for follow-up
- May be required to help load/unload and deliver equipment for customers
- May be scheduled to work extended hours and/or on-call/standby rotation
- Perform other duties as assigned
About Us
At Sunstate, every employee is valued, respected, and fairly compensated. We foster a close-knit work-family environment where employees feel safe, comfortable, and look forward to coming to work. We promote from within, providing opportunities for employees to explore different passions and develop valuable, marketable skills. Sunstate is a proud Second Chance employer and an equal-opportunity employer that welcomes candidates from diverse backgrounds and cultures.