Inside Sales

About the role

Unisource Manufacturing is seeking a motivated self-starter with excellent multi-tasking, customer service, attention to detail, and communication skills to join our team as an Inside Sales Representative. Must have an aptitude for numbers and the drive to learn about the manufacturing process to appropriately communicate with customers.

Responsibilities

• Operate as the subject matter expert for all customers, products, pricing, manufacturing timelines and our high-quality customer service strategy for products.
• Continuously learn on an ongoing basis and obverse plant operations to accurately speak to all customers, products, pricing, and manufacturing timelines to up-to-date knowledge.
• Build and maintain customer relationships, developing trust and dependability.
• Identify customer needs and recommend appropriate products.
• Coordinate with the Outside Sales team to service specific customers, assist with special projects, and telemarketing.
• Resolve calls with potentially upset or confused customers with patience, professionalism, and confidentiality.
• Completes data entry in a manufacturing MRP system with a high concern to attention to detail.
• Perform other duties as assigned.

Skills & Qualifications

• Excellent oral and written communication skills, capable of communicating with all levels of personnel and customers
• Ability and interest in learning extensive information regarding industrial manufacturing, and capable of discussing information
• Ability to thrive in a fast-paced, activity-based sales environment
• Be capable of identifying and resolving problems in a timely manner, utilizing situational analysis and understanding when to escalate appropriately.
• Comfortable working on computers, and have a working knowledge of Microsoft Word, Excel, PowerPoint, and capable of