Inside Sales

Essential Functions And Responsibilities

• Greet walk-in customers and answer incoming phone calls in a professional, courteous, and timely manner.
• Respond to customer voicemails and emails promptly, with a goal of responding within one business hour whenever possible.
• Build relationships by asking questions, actively listening, and identifying customer needs.
• Educate customers on available products, services, and solutions while recommending products that best fit their project and budget.
• Prepare accurate and timely quotations.
• Negotiate pricing within established company guidelines.
• Convert quotations into sales orders while providing an outstanding customer experience.
• Order Management
• Process customer orders accurately and completely.
• Ensure quotes and orders include: Accurate customer contact information, Billing and shipping information, Job site information, Appropriate vendor lead times, Expected delivery or ship dates.
• Communicate any potential delays to customers and internal sales staff as soon as they become known.
• Review all orders for accuracy before submission.
• Verify completed order entry to ensure information has been entered correctly.
• (When trained) Assist Outside Sales with material takeoffs from construction plans and blueprints.
• Customer & Project Coordination
• Coordinate with customers, Outside Sales, Shipping, Purchasing, and other departments to ensure timely fulfillment of customer orders.
• Assist with scheduling customer pickups and deliveries.
• Follow up with customers regarding special orders and material availability.
• Resolve customer concerns quickly while maintaining a high level of professionalism.
• Team Support
• Assist with onboarding and training new employees on front desk procedures and customer service expectations.
• Support other office and administrative functions as needed.
• Contribute to a collaborative team environment focused on continuous improvement.

Required Education & Experience

• High school diploma or equivalent.
• 2–5 years of experience in millwork, building materials, construction products, or a related industry.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Attention to detail and accuracy.
• Proficiency with basic computer systems and Microsoft Office.
• Experience reading construction plans or blueprints preferred.
• Knowledge of windows, doors, millwork, kitchens, stairs, or related building products preferred.
• Experience with ERP or order entry systems preferred.