Inside Sales

Purpose of the Position

The Inside Sales Representative is responsible for providing exceptional customer service while driving sales growth, developing customer relationships, and supporting overall revenue goals. Revenue is generated through inbound and outbound sales activities, digital sales tools, phone communication, and proactive customer engagement. This position is in‑office and is eligible for commission.

Essential Duties and Responsibilities

• Generate quotes, process sales inquiries, and follow up with customers and prospects.
• Respond to incoming calls and other customer requests in a timely and professional manner.
• Proactively contact assigned customers to identify sales opportunities, recommend products and services, and generate add‑on and repeat sales.
• Achieve established sales goals and performance milestones within designated timeframes.
• Review and monitor reports to identify opportunities, maintain customer business, and support sales performance.
• Utilize company CRM.

Other Responsibilities

• Perform other job duties as assigned by supervisor.
• Complete required vendor training modules (e.g., Miller Masters, Hypertherm Sales Pro, Lincoln) and participate in onsite vendor training sessions.
• Visit customers to help build and maintain relationships.
• Support Counter Sales operations as needed.

Qualifications

• High school diploma or equivalent.
• Minimum of 4 years of customer service experience.
• Experience working with ERP systems; 3+ years preferred.
• Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously.
• Strong attention to detail, critical thinking, and sound judgment.
• Excellent verbal and written communication skills with a professional, customer‑focused approach.
• Strong interpersonal skills; ability to communicate and collaborate with individuals at all levels.
• Ability to work independently and as part of a team, take initiative, and consistently follow through on responsibilities.
• Knowledge of the welding and industrial gases industry.
• Experience working across multiple technology platforms, interfaces, and business applications.

Equipment Used

• 2‑wheel dollies, liquid carts, and pallet jacks.
• Standard office equipment, computer programs, and technical manuals.
• Various hand and power tools such as drills, screwdrivers, box cutters, scanners, etc.
• Safety gear (safety boots, safety glasses, gloves, etc.) as applicable.

Job Specifications / Requirements

• Ability to sit 5–6 hours a day with little walking, standing, and lifting/carrying.
• Ability to stand 5–6 hours per day with little sitting when covering Counter Sales.
• Frequent twisting, bending, reaching, grasping, and repetitive motions; extended sitting beyond 6 hours may occur.
• Occasional lifting of 20–25 lb; may at times lift up to 75 lb.
• Reoccurring pushing/pulling of 25–75 lb.
• Ability to work in moderately warm or cold conditions where high noise levels are possible.
• Willingness to travel as necessary for store coverage, training, seminars, and customer site visits.

About OSC

OSC is an industrial distribution company that has been providing solutions for customers’ gas, welding, and automation needs since 1959. Based in Minnesota with multiple locations serving businesses in MN, WI, ND, SD, and IA, OSC fosters a culture of accountability and engagement. The company’s core values emphasize honesty and integrity.

Benefits

• Retirement – 401(k)
• Community Connection programs
• Health Benefits
• Wellness Program
• Career & Education Development
• Company involvement activities and employee fun events

Pay

The hourly range for this position is $25 / hour – $28 / hour. Pay is dependent on several factors including relevant work experience and internal equity. This position is eligible for commission.