Inside Sales

About the role

Introducing products to current and potential clients, working with customers to uncover their needs, create solutions, and build strong relationships. Selling over the phone through cold calling, client referrals, and business directories. Bilingual in English and Spanish.

Responsibilities

• Contact potential customers from client referrals and business directories, maintaining consistent communication and follow-up.
• Understand customer needs and expectations, offering different alternatives, solutions, and support.
• Place weekly orders for 60+ dedicated customers for warehouse pickup or scheduled delivery.
• Coordinate with transportation to schedule truck deliveries for incorrect or special delivery requests.
• Collaborate with the sales team to assist with orders during peak season and fill in for unavailable reps in the NC and TN areas.
• Handle incoming calls, walk-in customer orders, and special requests.
• Occasionally visit customer stores to monitor inventory and identify missing products.
• Track weekly, monthly, and quarterly performance and sales metrics, distributing reports to the leadership team.
• Collaborate with accounting to resolve issues concerning delinquent accounts, incorrect invoices, payments, and billing inquiries.
• Contact dedicated route customers weekly to review promotions, introduce new products, and engage in suggestive selling.
• Research the market for new competitive products and competitor marketing strategies.
• Record details of all sales transactions and compile reports for the leadership team.
• Analyze customer choices and financial capacities to promote suitable products and increase same-store sales.
• Resolve customer issues such as late deliveries, mis-picks, or damaged products, offering substitutions based on customer needs.
• Record out-of-stock items to track lost sales and collaborate with Category Managers and Buyers on concerns.

Requirements

• High school diploma or equivalent required.
• 2+ years of inside sales experience.
• Exceptional verbal and written communication skills with a high level of confidence.
• Ability to call, connect, and interact with potential customers.
• Creative thinker with the ability to resolve critical problems.
• Energetic, outgoing, and friendly demeanor.
• Expertise in handling Outlook and MS Excel.
• Self-motivated, self-directed, and eager to expand the company with new sales, clients, and territories.
• Able to multitask, prioritize, and manage time efficiently.
• In-depth understanding of company services and its position in the industry.
• Bilingual (Spanish) required.