Inside Sales

Essential Job Functions

• Provide outstanding customer service by assisting customers at the counter, over the phone, and electronically
• Accurately enter customer orders and manage transactions efficiently
• Support branch profitability by applying pricing policies and margin guidelines
• Promote branch activities, events, and product offerings through social media and in-store initiatives
• Cook up and support sales promotions and merchandise displays
• Order materials and replenish stock to maintain appropriate inventory levels
• Support outside sales personnel as needed to meet business demands
• Communicate order status, changes, and delivery information to customers
• Pick, stage, and load customer orders safely and accurately

Ongoing Responsibilities

• Foster a positive work environment by consistently demonstrating company values: Trust, Respect, Integrity, Service, and Hard Work
• Deliver value to internal and external customers by providing solutions-oriented support
• Continuously identify opportunities to improve processes, efficiency, and overall branch performance

Minimum Qualifications

• A high school diploma or equivalent work experience
• Flooring product knowledge and installation experience preferred
• Proficiency in Microsoft Office and general computer systems
• Strong organizational skills and attention to detail
• Ability to work independently with minimal supervision
• Excellent written and verbal communication skills
• Professional, reliable, punctual, and customer-focused
• Ability to collaborate effectively with customers, coworkers, and management
• Competency in customer and market focus, communication and listening skills, attention to detail and follow-through, product knowledge, professionalism and positive attitude, teamwork and cultural alignment, workplace safety awareness