Inside Sales

About the role

J2 Resources is seeking an Inside Sales Representative to join our dynamic team. This role is crucial in supporting our customers and outside sales team by handling quotes, managing orders, and ensuring a seamless customer experience.

Responsibilities

• Serve as a primary point of contact for customers, Outside Sales Representatives, OEMs, and distributors
• Receive and process requests for quotes, purchase orders, order changes, and cancellations
• Build and maintain strong customer relationships by delivering responsive, accurate, and reliable service
• Utilize NetSuite to: Retrieve customer and inventory information, Manage and update purchase orders, Track order status and ensure accuracy of item codes, Prepare price quotations for both in-stock and buy-out materials, Coordinate with distributors to source products and meet customer delivery requirements
• Communicate updates to customers and internal teams as needed
• Possess strong communication skills—both written and verbal
• Partner with the credit department to verify customer credit status for rush or high-risk orders
• Maintain detailed and accurate sales files from order initiation through completion
• Prepare and submit documentation for invoicing, credits, and returns
• Ensure all quotes are completed accurately and communicated back to customers and Outside Sales

Requirements

• Strong customer service mindset with a sense of urgency
• Detail-oriented with strong organizational skills
• Comfortable working with systems/ERP (NetSuite experience is a plus)
• Strong communication skills—both written and verbal
• Team player who collaborates well with sales and operations

Qualifications

• High school diploma or equivalent
• Experience in a sales or customer service role preferred
• Strong computer skills, particularly with ERP systems (NetSuite experience is a plus)

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Suite

Benefits

J2 Resources, a Harrington company, offers an outstanding benefits package designed to support employees' health, financial wellness, and work-life balance. The package includes:

• Medical Plans: HDHP/HSA (with monthly company contributions) or PPO option
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year
• FSAs: Flexible spending options for health and dependent care expenses
• Dental: Comprehensive, including orthodontic care for both children and adults
• Vision: Includes discounts on Lasik
• Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members
• Life Insurance and AD&D: Company-paid life and AD&D coverage
• Long Term Disability: Company-paid LTD program
• Optional coverages: Short-term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity
• Employee Assistance Program: Professional support for employees during critical times
• Retirement: 401(K) & Roth: 100% company match on the first 3%, plus 0.5 match on the 4th and 5th%
• Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year
• Holidays: 7 paid holidays, including the day after Thanksgiving
• Additional Leave: Coverage for jury duty, witness duty, and bereavement leave

Equal Opportunity Employer

Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.