Inside Sales

Responsibilities

• Deliver an exceptional customer service experience when communicating with customers.
• Demonstrate extreme attention to accuracy when entering orders.
• Handle a variety of customer requests, including taking orders for delivery, providing pricing, and offering product advice.
• Demonstrate a commitment to communicating, improving, and adhering to safety policies.
• Manage a large volume of inbound and outbound calls while maintaining professionalism and composure under stressful conditions.
• Identify customer needs and ask clarifying questions.
• Communicate pricing for COD customers and upsell value-added products when applicable.
• Build sustainable relationships with customers, both internal and external.
• Meet personal and team objectives.
• Provide sales support to current and new customers.
• Receive orders and schedule them properly.
• Record customer orders accurately into the dispatching system.
• Guide and recommend products for specific applications.
• Work closely with Dispatcher Manager to ensure customer commitments can be achieved.
• Record all changes requested by the customer accurately and promptly in the Command Data system.
• Ensure order accuracy through attention to detail.
• Assist and participate in new initiatives and projects.
• Perform other duties as assigned.

Requirements

• Strong phone skills, including verbal and active listening.
• Problem-solving and analysis skills.
• Teamwork: supportive, collaborative, and cooperative.
• Strong data entry skills.
• Customer focus and adaptability to the caller.
• Maintain a professional demeanor with internal and external clients.
• Ability to multitask, set priorities, and manage time effectively.
• Ability to work in a high-stress, fast-paced environment.
• Detail-oriented.
• Knowledge of market geography or proficiency in mapping programs.
• Concrete knowledge or willingness to learn about concrete products.
• Ability to learn quickly in a highly fluid environment.
• Willingness to learn business-specific computer programs.
• Willingness to learn about products, their applications, and customer habits.
• High school diploma required; Associate’s degree a plus or equivalent industry experience.
• Proficiency with computers, including Google G Suite and MS Office.
• Bilingual in Spanish is a plus.