Inside Sales

Responsibilities

• Develop a deep understanding of fluid conveyance products and solutions, including hoses, fittings, valves, and related components.
• Apply comprehensive fluid power and application knowledge to effectively promote and sell fluid conveyance products and value-added solutions to new customers.
• Manage communication with customers via phone & email.
• Learn about products and vendors to develop proficiency in Hydraquip's products and manufacturer partners.
• Manage quotes, order entry, order updates, expediting, product issues/returns for assigned customers.
• Communicate with internal and vendor contacts to understand and respond to delivery needs.
• Uncover opportunities for outside sales, from conversations with new and current customers.
• Support and participate in the organization's continual improvement program to conform to ISO 9001.
• Other duties as assigned.

Requirements

• High school diploma, GED, or equivalent secondary education.
• Experience with customer communication via phone & email.
• Proficient with Microsoft Outlook, familiar with basic Microsoft Excel function, experience with order entry/ERP systems a plus.
• Experience working with technical products a plus.
• Experience working in an ISO 9001 environment a plus.
• Sound problem solving skills.
• Ability to make decisions demonstrating initiative and assertiveness.
• Willingness to learn technical products and manufacturers.
• Strong interpersonal skills. Ability to work well with customers; team members; and individuals in other departments.
• Excellent communication skills. The ability to articulate technical and conceptual information in a clear, concise and effective way.
• Excellent organization - ability to track multiple projects for customers and sales representatives. Ensuring all information is documented and communicated effectively.

Qualifications

Hydraquip is an 100% employee-owned company with offices in TX, LA, OK, CO and TN. The Fluid Conveyance Inside Sales position supports all of Texas and Oklahoma and involves working in cooperation with outside sales representatives, purchasing and warehouse personnel. This role requires a deep understanding of fluid conveyance products and solutions, including hoses, fittings, valves, and related components. It also demands comprehensive fluid power and application knowledge to effectively promote and sell these products and value-added solutions to new customers. The position involves managing communication with customers via phone & email, learning about products and vendors, managing quotes, order entry, order updates, expediting, product issues/returns, and communicating with internal and vendor contacts to understand and respond to delivery needs. Additionally, this role requires uncovering opportunities for outside sales and participating in the organization's continual improvement program to conform to ISO 9001. The ideal candidate should have a high school diploma, GED, or equivalent secondary education, experience with customer communication via phone & email, proficiency with Microsoft Outlook, familiarity with basic Microsoft Excel function, experience with order entry/ERP systems, experience working with technical products, and experience working in an ISO 9001 environment. They should also possess sound problem-solving skills, the ability to make decisions demonstrating initiative and assertiveness, willingness to learn technical products and manufacturers, strong interpersonal skills, the ability to work well with customers; team members; and individuals in other departments, excellent communication skills, the ability to articulate technical and conceptual information in a clear, concise and effective way, and excellent organization - ability to track multiple projects for customers and sales representatives. Ensuring all information is documented and communicated effectively.

Skills

Sound problem solving skills. Ability to make decisions demonstrating initiative and assertiveness. Willingness to learn technical products and manufacturers. Strong interpersonal skills. Ability to work well with customers; team members; and individuals in other departments. Excellent communication skills. The ability to articulate technical and conceptual information in a clear, concise and effective way. Excellent organization - ability to track multiple projects for customers and sales representatives. Ensuring all information is documented and communicated effectively.

Benefits

We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and 401(k) plans with company match. A unique benefit offered by Hydraquip as part of Employee Owned Holdings, Inc. is an employee stock ownership plan (ESOP). An ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers. Studies also show that retirement account balances for ESOP companies are 2.5 times higher. ESOP companies grow 2.5 times faster than those companies without employee ownership. Research shows employee owned companies are superior in performance, employee benefits and employee morale because everyone is working towards a common goal.