Inside Sales

Position Overview

Prospect submarkets within the division to identify opportunities and increase sales. Assist sales team in support of overall customer experience. Act as key resource in resolving issues between billing, sales and customers by monitoring, identifying concerns and escalating issues as they relate to quality, availability, delivery, etc. Oversee material quotes process and ensure proper administration of Salesforce.com and other communication/sales tools as required.

Key Responsibilities

• Prospect from existing customer base.
• Maintain and develop relationships with existing small and mid-level customer base.
• Manage and sell to low volume accounts.
• Follow up on new accounts with company information and salesperson assignment/transition.
• Cultivate relationships to transition to outside representatives as volumes increase and support outside sales team by maintaining communication with hard-to-reach customers.
• Research and read specifications and plans to determine products needed.
• Estimate projects and establish product pricing using established guidelines.
• Prepare material quotes and assist in bidding process.
• Perform general customer service and administrative tasks required for the role and in support of outside sales and logistics teams as necessary.
• Additional duties as directed by Supervisor.

Requirements

• Effective oral and written communication skills.
• Professional and courteous attitude with the ability to work in a team setting and assist co‑workers or supervisors with other duties as required.
• Actively contribute towards the development of a world‑class customer service team.
• Ability to be a self‑starter, operating under general guidelines.
• Ability to provide and understand detailed information regarding specifications of products.
• Ability to complete tasks on time and under pressure.
• Proficient with Windows, Excel, Word, and PowerPoint.
• Follow strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures and all other Shelly Company policies and procedures as outlined in the Company Book of Policies.
• Regular and timely attendance is an expectation of performance for this role.
• Education: Associate degree or equivalent from a two‑year college or technical school, or equivalent job‑related experience and/or training.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively to customers or employees.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move more than 10 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

Pay

Highly competitive base pay.

Benefits

• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.