Inside Sales

Position Overview

CERTEX USA is looking for an enthusiastic, experienced Inside Sales/Customer Service Representative in West Sacramento to join our Team!

Key Responsibilities/Essential Duties

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Present price, credit and terms in accordance with standard procedures of the company
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding the availability of in-stock items
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Develop meaningful relationships with customers to encourage trust and loyalty
• Actively participate in shipping, receiving and inventory processes
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
• Fill requests for catalogs, information or samples
• Capture accurate and complete information in Company software
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Present a professional image at all times to customers and vendors

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to calculate percentages and pricing quickly and accurately
• Strong Time Management skills
• Ability to work independently

Other Requirements

• Pass pre-employment drug and alcohol screen and criminal background check
• Be able to provide valid documentation in accordance with I-9 document
• Display a professional and courteous attitude
• Report to work at the designated start time/maintain a strong attendance record
• Willing to travel to various work sites or training as required
• Willing to work overtime when necessary
• Strictly adhere to safety requirements and procedures and comply with the Company’s “Stop Work” policy
• Wear personal protective equipment (PPE) in designated operations and production areas as directed
• Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

Education and Experience

• Associate degree (Preferred)
• Customer Service 2 years (required)
• Minimum of two years of successful selling experience, emphasis on Industrial/commercial sales preferred
• Must be persistent, energetic, and entrepreneurial
• PC proficiency

Working Conditions, Hours, Travel

• This job operates in an office and warehouse environment
• This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets
• This is a full-time position with standard hours of Monday through Friday, 40 hours per week
• Minimal travel is expected for this position

Physical Requirements

• Ability to sit for long periods of time
• Frequent use of hands to handle, feel, or operate objects, such as a keyboard or mouse
• Ability to reach, bend, stoop occasionally
• May occasionally lift or move up to 25 pounds
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus while working on computer, navigating warehouse, etc.
• Must have ability to hear and speak to interact with customers, coworkers, etc. on the telephone or by video conference
• Some of the work will require exposure to loud noises and various temperatures when in the warehouse facility

Compensation and Benefits

• Pay Range - $22-$24 Per hour
• Monthly Profit-Sharing Opportunity
• Uniforms Provided
• Steel Toe Boot Allowance
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance