Inside Sales

Key Responsibilities

• Answer and respond to customer inquiries by phone, email, and in person with professionalism and accuracy.
• Greet and assist walk-in customers in a courteous, professional manner.
• Understand customer needs and recommend appropriate products or solutions.
• Provide technical information and product specifications accurately.
• Answer phones with the highest quality of service when the Customer Engagement Specialist is unavailable.
• Promote and sell electro-mechanical parts such as motors, drives, pumps, bearings, controls, relays, and associated equipment.
• Upsell and cross-sell complementary products to increase order value.
• Process sales transactions efficiently through the point-of-sale (POS) system.
• Work consistently to bring in new business for Brandon and Clark.
• Stay up to date with product features, industry trends, and new technologies.
• Read and interpret technical drawings, catalogs, and manuals.
• Liaise with technical support teams for complex product inquiries.
• Prepare quotations and sales orders with accuracy and attention to detail.
• Create and manage purchase orders, sales orders, and quotes in MotorBase and Springpoint.
• Ensure correct customer information appears on sales orders (address, contact person, etc.).
• Follow up with customers on quotations and orders, and coordinate material arrival schedules.
• Maintain customer records and update CRM systems.
• Contact requesters for additional information related to collections, as needed.
• Use Springpoint Academy to deepen product knowledge; the Inside Sales Director may assign relevant classes.
• Maintain a clean, organized desk, sales counter, and product display area.
• Monitor stock levels and inform the purchasing department of shortages or overstock.
• Absorb inventory by assisting with receiving, unpacking, and stocking inventory (occasionally).
• Absorb inventory by ensuring completed jobs are properly documented and ready for customer pickup or delivery.
• Absorb inventory by assisting technicians by locating parts, tools, or documentation as required.
• Work with warehouse staff to maintain accurate inventory.

Qualifications

• A high school diploma or equivalent required.
• A technical certification or associate degree in electrical or mechanical technology preferred.
• 2+ years of counter sales experience in an electro-mechanical or industrial environment preferred.
• Knowledge of motors, gearboxes, VFDs, PLCs, and related electrical/mechanical components helpful.
• Strong interpersonal and communication skills, including proper phone etiquette.
• Proficiency in POS and inventory software systems.
• Strong computer skills, including Microsoft Office Suite, with the ability to quickly learn new software.
• Problem-solving mindset with the ability to thrive in a fast-paced environment.
• Strong organizational skills, with the ability to manage multiple tasks and projects and prioritize effectively.
• Self-starter able to work both independently and as part of a team.
• Outgoing, with the confidence to start and hold conversations with unfamiliar people.
• Strong research capabilities and a quick learner.
• A positive attitude and a strong business focus.
• Able to work 40 hours per week on a regular basis (excluding holidays and PTO), with occasional overtime as needed.
• Willing to participate in a rotating after-hours Manager-on-Duty (MOD) schedule.

Physical Requirements

• Ability to stand or sit for extended periods.
• Must be able to lift up to 50 lbs.
• Comfortable working in an office, warehouse, and/or shop-floor setting.

Work Environment

• Office setting within an electrical shop environment, with electrical and environmental hazards and varying temperatures.
• Regular interaction with customers, co-workers, technicians, and management.
• Some travel may be required, including opportunities to meet with manufacturers for education and vendor shop tours.

Why Join Brandon & Clark?

• Brandon & Clark, Inc. is a well-established electro-mechanical company founded in 1950.
• We are rooted in our strong history, but we continue to grow and evolve.
• Our employees are our greatest asset, and we invest in their success by providing training, development, and opportunities to build long-term careers—not just jobs.
• We represent a trusted brand known for integrity, quality, and excellence.
• You will build meaningful relationships and help deliver solutions that keep industries running.
• One of our core values is “shared fate,” which we define as empowering one another through a collaborative environment—listening to understand—within our teams and with our customers, and recognizing that every voice plays a role in our collective success.
• Our benefits package includes a comprehensive selection of medical, dental, and vision coverage, along with Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and company-paid life insurance of up to $50,000.
• We also offer a 401(k) plan with a 3% company match and a variety of supplemental options, including accident and critical illness coverage.
• Team members can select the benefits that best fit their individual needs.
• Brandon and Clark Inc. is an equal opportunity employer.