Inside Sales

Essential Functions

• Respond to customer inquiries regarding product selection, placement of orders for standard products and services, requests for prices and quotations, and handle customer credits and complaints.
• Answer incoming sales calls & assist with counter sales as needed.
• Expedite orders and requests for literature or other information.
• Responsible for complete order management, including expediting and communication with the customer.
• Describe products or services and assist customers in the selection of the best products suited to their needs.
• Quote prices, terms of sales, availability, delivery dates and related information and process orders.
• Access, update and maintain records for individual accounts with attention to details.
• Sales order entry and purchasing of customer requirements for specific price lines.
• Cook up activities with internal company departments, vendors and common carriers.
• Perform duties to provide technical and product assistance to customers to generate new and repeat sales.
• Analyze individual solutions and take appropriate action to ensure customer needs are met.
• Attend product and training sessions.
• Develop superior product knowledge and assist customers with product application.

Work & Educational Experience Requirements

• A High School Diploma with a minimum of 2 years of Inside Sales and/or distribution experience; College Degree preferred.
• Experience in working with Field Sales and executing sales campaigns.
• Experience in selling industrial products such as Bearings, Belts, Chains, Electric Motors, Gear Reducers, etc.
• Experience with implementing incentive plans to increase sales & improve profitability.
• Effective selling strategies and techniques.
• Meting sales goals & growing sales.

Skills and Abilities

• Delivers superior customer service
• Effective selling strategies and techniques
• Effective negotiating skills
• Excellent communication skills; including written, interpersonal and listening
• Capable of analyzing issues and developing solutions
• Problem-solving & analytical ability
• Ability to be creative and innovative
• Excellent judgment and decision-making ability
• Organizational and time management skills
• Ability to retain product and process knowledge
• Accuracy & attention to detail
• Confidence and professionalism in representing the Company
• Willingness to be a team player
• Understands product numbers & alpha/numeric codes