Inside Sales

Description About Baldwin Supply: Baldwin Supply distributes mechanical power transmission products, conveyor belts, and electrical control and automation products across the Upper Midwest. It serves a variety of industries, such as agriculture, food packaging, and mining, and provides services like belt fabrication and motor repair. Job Summary The Inside Sales Representative is responsible for growing and managing assigned accounts and will work jointly with Field Salespeople to perform business development activities to expand the business. The Inside Sales position will act as a liaison between customers and the dedicated Field Sales Representative by providing pricing, availability and any required customer service to ensure excellent customer satisfaction. Supervisory Responsibilities None Job Responsibilities Respond to customer inquiries regarding product selection, placement of orders for products and services, requests for prices and quotations, and handle customer credits and complaints.Answer incoming sales calls & emails, assist with counter sales as neededExpedite orders and requests for literature or other information.Responsible for complete order management, including expediting and communication with the customer.Describe products or services and assist customers in the selection of the best products suited to their needs.Quote prices, terms of sales, availability, delivery dates and related information and process orders.Access, update and maintain records for individual accounts with attention to detailsSales order entry and purchasing of customer requirements for specific price linesOrganize and maintain product catalog libraryCoordinate activities with internal company departments, vendors and common carriers.Perform duties to provide technical and product assistance to customers to generate new and repeat sales.Placement of purchase orders with suppliers within the company guidelinesAnalyze individual solutions and take appropriate action to ensure customer needs are met.Attend product and training sessionsDevelop superior product knowledge and assist customers with product applicationOther duties and/or projects as assigned Requirements Qualifications Education And Experience High School Diploma or GED, college degree preferredMinimum of 2 years of Inside Sales and/or distribution experience. Experience in working with Field Sales and executing sales campaignsExperience with implementing incentive plans to increase sales & improve profitability Required Skills/Abilities Delivers superior customer service Effective selling strategies and techniquesEffective negotiating skills Excellent communication skills; including written, interpersonal and listening Capable of analyzing issues and developing solutions Ability to be creative and innovativeExcellent judgment and decision-making abilityOrganizational and time management skills Ability to retain product and process knowledge Accuracy & attention to detail Confidence and professionalism in representing the Company Willingness to be a team playerUnderstands product numbers & alpha/numeric codesBasic understanding of Microsoft Office Suite, including proficiency with OutlookBasic computer skills with Microsoft Windows, web browsers, etcExperience with sales software and/or resources such as a CRM or OMS Physical Requirements / Work Conditions Required to sit/stand at desk for 6-8 hours dailyOccasionally lift-up to 50 Lbs. Baldwin Supply Benefits, Culture And Work Environment At Baldwin Supply, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life. Fulltime Employees Are Provided 401(k)Dental insuranceHealth insuranceVision insurancePaid Holidays Paid Vacation DaysShort Term DisabilityLong Term DisabilityLife InsuranceEmployee Assistance Programs Affirmative Action / EEO Statement Baldwin Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.