Inside Sales

About the Role

As an Inside Sales Representative, you will play a pivotal role in delivering exceptional customer experiences by conducting virtual video surveys to assess clients' moving and storage needs accurately. Through effective communication and attention to detail, you will create personalized estimates and recommendations, ensuring each customer receives a tailored and reliable estimate for their relocation requirements. You will also establish and nurture relationships with leads and customers through phone calls, text messages, and emails, collaborating closely with registration and move coordination teams to facilitate smooth transitions.

Responsibilities

• Conduct virtual video surveys with clients to assess their belongings, inventory, and specific moving requirements.
• Use phone calls, text messages, and emails to convert leads into booked appointments and moves.
• Build rapport with clients during video surveys, addressing questions and concerns professionally.
• Utilize technology tools and software to guide clients through the video survey process and capture relevant details.
• Analyze video survey data to determine the scope of the move, including packing, transportation, and storage needs.
• Create customized and accurate estimates based on survey information.
• Provide clear explanations of proposed moving and storage services, ensuring clients understand the process and costs.
• Manage and prioritize leads using HubSpot or similar systems.
• Initiate outbound calls to leads and customers who have expressed interest in services.
• Follow up with potential customers who have received estimates via calls, emails, and texts.
• Meet or exceed daily, weekly, and monthly targets for appointment bookings and booked moves.
• Convert leads to confirmed bookings by addressing objections and providing relevant information.
• Coordinate with the operations team to align proposed services with company capabilities.
• Stay updated on industry trends, market changes, and competitors to maintain a competitive edge.
• Continuously improve surveying techniques and tools for efficiency and accuracy.
• Employ a consultative sales approach by listening to customers' needs and suggesting appropriate services.
• Develop a deep understanding of moving and storage services, pricing, and additional offerings.
• Perform OA surveys and other duties as assigned.

Requirements

• 2+ years of sales experience; industry experience preferred.
• Ability to leverage professional networks to generate leads within the moving and storage industry or related sectors.
• Self-motivated, proactive, and comfortable with video conferencing for virtual surveys.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.

Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Competent with Microsoft Teams.
• Familiarity with HubSpot or similar customer record tools.

Benefits

• Storage Bonus: $100.00 bonus for all billed storage of 30 days or greater, origin or destination, stored at an Ace facility.
• Auto Shipments – Private Client Moves: $50.00 bonus on mark-up of $250 or more on auto shipments for private client moves.
• Special Monthly Bonus on Estimated Linehaul: 2.5% of estimated linehaul in any month where salesperson’s estimated booked linehaul meets or exceeds the monthly minimum based on seasonal percentages:
  • Jan: 6%, Feb: 7%, Mar: 9%, Apr: 12%, May: 14%, Jun: 11%
  • Jul: 6%, Aug: 8%, Sep: 8%, Oct: 8%, Nov: 7%, Dec: 5%
• Annual Linehaul Bonus: 0.5% of total linehaul sales for the year if the salesperson meets or exceeds 110% of the annual linehaul goal (minimum $1,100,000 to qualify).