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Inside Sales Account Manager - Remote

The RealReal · New York, NY · 6 days ago
Business Development$34.8–$37.14/hrFull-time

About the role

The Resale Advisor, Repeat Business (LAS) drives repeat business by acquiring consigned items from existing clients within an assigned territory. This role focuses on re-engaging established consignors, maintaining strong client relationships, and consistently converting outreach into repeat consignment activity in a fully remote, quota-driven environment. The LAS delivers a high-touch client experience while managing contracts, setting pricing expectations, and maintaining disciplined pipeline execution.

Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, TN, PA, RI, SC, VA, WV, AL, AZ, CA, CO, HI, ID, IL, LA, NM, MN, MO, NE, NV, OK, OR, TN, TX, UT, WA

Responsibilities

  • Re-engage existing clients within assigned book
  • Convert marketing-generated reactivation leads
  • Drive repeat consignments through daily outreach
  • Maintain consistent outbound cadence via phone/text/email
  • Review contracts and set pricing expectations confidently
  • Deliver a reliable, white-glove remote client experience
  • Maintain CRM accuracy and clear next steps
  • Generate referrals from satisfied repeat consignors

Performance Expectations

  • Executes disciplined outreach to existing client base
  • Builds trust-based relationships that convert to repeat consignments
  • Meets quota consistently with strong book management habits
  • Demonstrates operational follow-through in remote environment

Core Competencies

  • Entrepreneurial drive and ownership mindset
  • Coachability & learning agility
  • Relationship Building
  • Operational Discipline & Execution Excellence
  • Self-Management & Resilience

Requirements

Minimum Requirements

  • Ability to quickly build rapport and establish trust and credibility with clients
  • Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM
  • Ability to commit to full-time hours (40 hours per week)
  • Self-motivation and drive to achieve results
  • Excellent verbal and written communication skills
  • Exceptional attention to detail and organization skills
  • A solutions-focused mentality with a growth mindset
  • Adaptability and openness to change
  • Professional appearance and demeanor

Preferred Requirements

  • Previous experience selling luxury goods and/or services
  • Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Benefits

  • Base pay plus uncapped commission
  • Annual Elite Club Trip for top performers
  • Monthly sales competitions (i.e. cash | prizes | site credit)
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental & Vision Insurance
  • Paid Parental Leave
  • 9 Paid Company Holidays
  • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

Pay

The expected On-Target Earnings range for this role is $34.80 - $37.14. To determine on-target earnings, the range includes both hourly rate and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets. The expected hourly rate for this role is $24.35-$26.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity.

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