Account Manager - Remote

About the role

The Account Manager will serve as the primary point of contact to grow Ourvita's business. Key responsibilities include managing customer relationships, upselling and cross-selling products, and delivering value through strategic initiatives.

Responsibilities

• Act as lead contact for assigned accounts, managing relationships including regular communication to understand current and future business, and discuss needs.
• Build and strengthen customer relationships to achieve long-term partnerships.
• Responsible for existing customers' Monthly KPIs and Quarterly Business Reviews to customers and internal business leaders.
• Work with other Ourvita businesses to cross-sell to common current customers.
• Schedule regular innovation sessions to present trends and prototypes.
• Proactively solicit, present, and see through cost savings initiatives.
• Maintain accurate customer records, keeping track of any contract updates and renewals, including pricing.
• Work closely with internal functions to deliver business objectives that drive value to our customers.
• Utilize data to gain insights, competitive advantages, and identify white space to create account plans.
• Create strategies to develop business opportunities at existing accounts.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Use Project Management tools to onboard customers, sponsor projects, and serve as key contact.

Qualifications

• A bachelor’s degree in business, sales, marketing or similar field preferred.
• Three years or more in supervisor or managerial experience.
• Four to eight years of account management experience required.
• Familiarity or prior experience in the Nutraceutical, Food/Beverage industry, or packaging experience highly preferred.

Skills Required

• Ability to multi-task and adapt to a changing and fast-paced environment.
• Effective communication skills and ability to inspire collaboration and teamwork.
• Project Management skills in onboarding process for customer projects.
• Willingness to adhere to all principles of confidentiality.
• Capable of interaction at all levels of the organization.
• Computer familiarity is a requirement, particularly with Microsoft Office Programs, CRM Systems and ERP Systems.