Inside Business Development Representative

Position Summary

The Inside Business Development Representative (BDR) is Pioneer Service's front-line driver for new business growth. This role involves identifying, researching, and engaging prospective clients who can benefit from our precision machining capabilities. The BDR represents Pioneer Service with energy, professionalism, and genuine curiosity about a prospect's needs. They build and manage a pipeline of qualified opportunities, sometimes partnering directly with the Director of Sales for larger accounts.

Job Requirements

• Comfortable researching target industries/companies and identifying good-fit prospects
• Confident making outbound calls, emails, and LinkedIn outreach daily
• Ability to quickly build rapport and tactfully qualify a prospect's needs, budget, and timeline
• Strong verbal and written communication skills, especially in summarizing a qualified lead clearly for internal partners
• Comfortable with CRM tools, email platforms, and research tools (LinkedIn Sales Navigator, industry directories, etc.)
• Resilient and persistent - comfortable with rejection and consistent follow-up
• Strong attention to detail in logging outreach activity and prospect data for future reference
• Technical aptitude with familiarity reading engineering prints/drawings, able to reference part specs, materials, and tolerances in prospect conversations without needing deep expertise in critical features or GD&T
• Basic understanding of manufacturing/machining processes, or strong willingness to learn quickly
• Be an excellent example of our core values, the Pioneer story, a role model for #beaPioneer, and a great advocate for the company

Responsibilities

• Prospecting & Research
• Research target industries, companies, and decision-makers that align with Pioneer's ideal customer profile
• Build and maintain a prioritized list of target accounts alongside leads provided by leadership
• Maintain awareness of industry news, trade shows, and market trends for new business opportunities
• Review basic customer prints/drawings to understand part requirements and support informed prospect conversations, escalating detailed technical review to Engineering as needed
• Outreach & Qualification
• Conduct outbound calls, emails, and LinkedIn outreach to prospects daily
• Qualify inbound and outbound leads through discovery conversations (needs, timeline, decision process, fit)
• Document all outreach activity, conversations, and lead status clearly in the CRM
• Account Ownership & Collaboration
• For small to medium-sized accounts: manage the full sales cycle independently, from initial outreach through quoting, negotiation, and close
• For large/strategic accounts: partner closely with the Director of Sales throughout the sales process, providing account research, relationship-building support, and coordination
• Prepare clear account summaries and status updates for larger deals being worked jointly with the Director of Sales
• Schedule and, where appropriate, join meetings/calls between prospects and the Director of Sales for major accounts
• Reporting
• Track weekly/monthly outreach metrics (calls, emails, meetings booked, leads qualified)
• Provide input to leadership on messaging, objections, and market feedback gathered from prospects
• General Project Assistance
• For other internal departments: Purchasing, Accounting, Production, Quality, Engineering and Sales as needed
• Proactively look for Continuous Improvement opportunities and provide details to the management team for assessment
• Contribute to and exemplify Pioneer Service Core Values – every employee on our team is a critically important member of our organization and we want you to embrace our values as you become a partner in our growth
• Continuous Improvement
• Highlight the promise of manufacturing to all
• Safeguard our livelihood with Stewardship. Protect the industry and our partners
• Everything – our partners, our success, and our legacy – depends on Quality

Benefits

• Competitive Salary based on experience
• Matching 401(k) contribution up to 5%
• Paid Time-off and Ten (10) Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance

Physical Demands

• While performing the duties of this job, the employee may be required to walk, stand, sit and use hands to finger, handle, or feel parts
• The employee is frequently required to reach with hands and arms and occasionally required to climb or balance; stoop, kneel, and crouch
• Work Environment
• The noise level in the work environment is usually moderate. Ear protection may be required for certain processes.
• Closed-toed shoes and eye protection are required for all activity on the shop floor.